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We use MDM (Air-Watch) and it's still a problem. If the employee uses their personal iCloud account you cannot remove it. You can unlock the device remotely v
by lunchables 9y ago
We use MDM (Air-Watch) and it's still a problem. If the employee uses their personal iCloud account you cannot remove it. You can unlock the device remotely via MDM but you have to have their password for their iCloud account to remove the iCloud account.
You have to contact Apple and provide proof of purchase for the device to have them remove the iCloud account.
- scott_karana 9y agoI'm aware of what happens when Activation Lock happens when personal iCloud accounts are allowed to be installed. The issue is allowing that to happen in the first place, instead of locking it centrally. That's either a limitation in your MDM's capabilities, or its setup. ;-) https://support.apple.com/en-gb/HT202804 https://support.apple.com/en-gb/HT202804