Here's a silly/naive suggestion from someone who only casually visits reddit (read: not often to know exactly what is causing the downtime): why not make the so

Here's a silly/naive suggestion from someone who only casually visits reddit (read: not often to know exactly what is causing the downtime): why not make the source code behind the more problematic functions available and let us make suggestions? If not source code, then detailed descriptions? I'd be interested in helping optimize your pain points, as I'm sure many here and on reddit are. Yes, you'll get quite a ton of trash from people who have no clue by doing this, but maybe you'll get some smart pointers in a way that doesn't require you to get a new engineer spun up in six months (which, IMHO, seems far too long for a web product)