IMO there are customer service cases that could benefit from a tighter communication loop. Real-world example: Trying to drop bags at the counter, there's a hu

IMO there are customer service cases that could benefit from a tighter communication loop. Real-world example: Trying to drop bags at the counter, there's a huge line and not enough stations open. Flight is boarding in 30 minutes. Which would improve your chances of getting some help at the counter: SMS or a Facebook post?