My pay increased when I transitioned from web dev at one company to product support at another - but to be fair, the first company was in Dallas and the second

My pay increased when I transitioned from web dev at one company to product support at another - but to be fair, the first company was in Dallas and the second was in Palo Alto. I haven't done a lot of comparison or asking my coworkers how much they make, but the information I do have suggests that while developers are commonly paid more on average, if you're at a company that actually values product support (often because it's recognized as an important contributor to customer retention) this difference can easily be dominated by other differences such as willingness to negotiate. Support teams are also usually smaller so it can be easier to demonstrate how much value you, personally, are adding. But again, this assumes the company actually cares about support. There are definitely places that treat it as a revolving door position and won't pay much. It's also worth noting that from what I've seen, companies are much more willing to have distributed support teams than dev teams, due to the value of having support availability in multiple timezones. I actually telecommute four days a week in my current role.