8 ms·
Totally. I think airline travel provides one of the clearest examples of the big different between what people say they want (legroom, good quality food, frien
by tacostakohashi 9y ago
Totally.
I think airline travel provides one of the clearest examples of the big different between what people say they want (legroom, good quality food, friendly service), and what they will actually want / will pay for (cheap seats).
Let's not forget, premium economy, business class, first class, private jets are all available in this market for people that actually want large and comfortable seats and are willing to pay more for it.
- closeparen 9y agoThe caveat is that upgrades aren't proportional. On a $200 round trip flight, a tiny bit more legroom might cost $150 each way. It's sometimes cheaper to buy two seats! I'm not sure that the option to buy marginal comfort really exists. The higher fare classes that would deliver it are intended (and priced) for totally non-price-sensitive entities like business travelers.