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Oh wow, I guess the company at my old Apt complex got bought out. Those racks are the exact same. Still, those were terrible ideas. FedEx, USPS, and UPS all ju
by Balgair 9y ago
Oh wow, I guess the company at my old Apt complex got bought out. Those racks are the exact same.
Still, those were terrible ideas. FedEx, USPS, and UPS all just dropped the boxes off on our door. The others made us use those machines. It wasn't too bad to go down and get the packages. Oh wait, then you forgot your phone and had to go all the way back up to get it to get the unlock codes off of your email. Then you had to be certain that your email would not send the code email into spam, so that sucked.
But if you were out of town or on vacation or just stressed from work or had a spam email mis-identification then it was a spawn worse than Satan. The system started to charge you, like 5$/day or something, for non-picked-up packages after like day 3. Guess who got a nasty surcharge after spending a month away for work and no email to tell me that things would get surcharged? Yeah, 150$ for some random thing my sister sent me unannounced was not a lot of fun.
And no, the apt complex signed onto this AFTER we moved in and with no notice on the lease or an update to us. I did get the complex to pay that crazy fee after storming in one morning and yelling a lot. Idiots.
As long as there is no charge for packages that don't get picked up and no 'max time' it can sit in a robo-bin, these things work great. If there is any charge at all, in any way whatsoever, avoid them like the plague, they are horrible.
- daheza 9y agoSame deal at my current apartment. This fills up super quick then they just leave packages the packages on the ground outside.
- Balgair 9y agoHaha! All that engineering and design and all those meetings for nothing.
- usaphp 9y ago> Oh wait, then you forgot your phone and had to go all the way back I can hardly remember the last time I went somewhere without my phone.
- joeyaiello 9y agoEven just to go to your mailbox? I routinely walk in the door from work, change into some more comfortable clothes (which may or may not have pockets), and then grab keys to go get my mail. I'd say I don't have my phone most of the time I do that.
- Swizec 9y agoBut what if I get bored during those 3 minutes? Or god forbid, introspect!? http://www.smbc-comics.com/comic/2011-04-25 http://www.smbc-comics.com/comic/2011-04-25
- Balgair 9y agoHaha
- cma 9y agoWhat if you miss a youtube notification?
- BEEdwards 9y agoI've been reading a bunch of complaints about notifications recently and I'm so confused, do people not know you can turn off notifications? Like it takes two seconds in the app or you can block all notifications from that app by long pressing the notification. Really not that hard to get rid of the spam.
- 9y ago
- euyyn 9y agoIt's the same locker Amazon already has in many supermarkets. I use those a lot; much more convenient than worrying about a package being left on my door, or dropped blindly inside my patio ruining a plant. What you mean is that this isn't opt-in? All your packets potentially go there without you explicitly asking for it?
- Balgair 9y agoYeah, I think DHL and some others just auto-dropped them in there without us wanting them to do so. It wasn't our choice. UPS and others continued to drop stuff off at our door during this time frame.
- dmix 9y agoIt serves a real beneficial purpose for those of us who have missed packages while at work and had to drive 20min in terrible traffic to the nearest FedEx/UPS/etc retail outlet - at 6pm when everyone else got off work with the same idea. Then wait 20min in line for the pleasure of dealing with an annoyed retail lady who is short with you. I'd much prefer having a machine on my property as a backup if I'm not home! Your inconvenience of forgetting your wallet seems minor by comparison when you can just go upstairs, imagine forgetting it after driving and waiting in line... that really is the only alternative isn't it besides the old school "dumb" parcel boxes? Your inconvenience of not knowing it was there and getting charged was the fault of your landlord, who rightfully paid the fee for you. It wasn't the fault of the box design per-se - but obviously something to be aware of.* Your inconvenience of spam filtering is probably less likely with an amazon based email system. I'm happy to see these becoming a widespread thing and being pushed to residential property owners. It even seems superior to the typical package boxes in most new apartment buildings or suburbs as it comes with email/mobile notifications (typical package tracking is far too often less than accurate)! The only thing better than a machine here is a human concierge who signs for them and calls you if you don't pick it up with your mail. They're paid to be nice to you and are rarely busy. * Maybe Amazon should make sure to tell new owners to thoroughly notify every tenant before using it - with signs saying it will be installed in x weeks and letters left on your door.
- scrollaway 9y agoI'm living in Greece right now and I've been shopping online a bit more the past couple of months. I've been shopping online since 2006 and I guess at some point I forgot to notice how shit of an experience it is. So in the past couple of months, I have RMA'd two items, returned one due to bad fulfillment, returned one more because I didn't like what I bought (and that got lost). Of all the items I ordered, one got lost or stolen, two more I had to pick up at the local PO which cost me a total of ~20USD in taxi fares (and several hours wasted waiting in line), one I had to pick up in the central depot which cost me 50USD in taxi fares just for that day (and again, several hours wasted). Only one of those packages had free delivery because they all have to hop between the US, China, Denmark, Germany and who knows where else. (The only one I got free delivery on was a CODE keyboard, which costs $250 in Europe, vs. $130 in USA). So I'm actually paying for this ostensibly terrible service. So I'm looking at the hub and I just think "Wow, that solves a lot of problems outside the US". And it's US only. Of course it is.
- kylehotchkiss 9y agoMy complex has one of those Luxer One systems, not the lockered ones, just a package room with a Luxer One branded iPad that controlled the lock and a camera in the room. Same dumb charges, except packages literally sit in a room. I don't mind the service, but every time I get that heavily branded email that says "No need to rush home. Your package will be ready when you are!" I squirm a little - it's really over-branded like they don't want you to forget who they are
- KingPrad 9y agoweird! The lockered one at our complex is really slick. A room with an ipad and camera is bizarre.
- hosh 9y agoSeems to me more like deploying Amazon Locker to me.
- seanmcdirmid 9y agoThis is where it is really useful to know a neighbor or a concierge in the building. Then you can just forward them the package code and they can get it for you if your out.
- Balgair 9y agoI agree, but at the time, our neighbors weren't bad per se, but we really didn't know them. Lesson learned.
- seanmcdirmid 9y agoIt just seems like what we have to do in this new world :p. Hey, at least we now have an excuse to know our neighbors, or at least be nice to the concierge if your building has one.
- thanksgiving 9y ago> The system started to charge you, like 5$/day or something, for non-picked-up packages after like day 3. Guess who got a nasty surcharge after spending a month away for work and no email to tell me that things would get surcharged? Yeah, 150$ for some random thing my sister sent me unannounced was not a lot of fun. Why is nobody talking about the most important point? THIS is the most important point. $5 a day is a LOT of money and I am outraged. Is everyone here financially independent or something? I have agonized over buying a used desktop/laptop computer for months and that purchase is well under $200. None of the rest of the story matters. What matters at the end of the day is the money. Are you guys paying attention to where your money is going? If I was in charge, changing the terms of rental like this would be a criminal offense and the management would be in prison for years.
- avn2109 9y agoWhy is this thing electronic at all? Why isn't it just a purely mechanical system where when you get a package, they drop the key to the big package-sized lockbox in your little letter-sized mailbox?
- vinay427 9y agoThis is what the USPS, Canada Post, and some other postal services do in community mailboxes. The only problem is when someone forgets to pickup a package as the box is rendered unusable until they do, which can be a challenge with only a few package boxes for every 5-10 mailboxes.
- krallja 9y agoMost US apartment mailboxes are locked with a key, so the USPS is the only one who can leave a package key for you. UPS and FedEx cannot legally open your mailbox, either, even if it doesn't have a lock.
- dilemma 9y ago>$5 a day is a LOT of money and I am outraged. Sounds like someone is desperate to feel oppressed. That's a Facebook group, check it out.
- abalone 9y agoThose honestly sound like small issues that can be worked out, especially with tighter integration with Amazon. The solution doesn't necessarily have to be "let me leave packages in there forever". If there's good customer communication and support in the Amazon app, it could be a real nice solution to a major problem with urban deliveries.
- Balgair 9y agoAmazon has an app? I'm not urban, so maybe it works better for urban people than for people like me. My issue was that other companies continued to provide a better service for the same price with less hassle. To me, it felt like an unnecessary middleman that was just trying to gank me when I messed up even a little bit.
- aleem 9y agoConsumers would prefer to get packages delivered to their doorsteps but the coordination of package delivery and consumer availability isn't always feasible. This is the solution to that problem and nothing more. And one of many available options (others being scheduled delivery, dropping off at the neighbours, leaving it at the doorstep, reattempting the delivery, pick up from the local depot, etc). Since this is a multi-access digital mailbox this can handle more complex workflows a typical mailbox cannot. For example the code can be changed remotely so your access can be revoked (for cancelled orders maybe) or the delivery person re-open the box to pick up a package you dropped off in there for return. This also opens up potential for further innovations here like RFID or bar-code scanners inside the hubs to mitigate wrong deliveries. > Yeah, 150$ for some random thing my sister sent me unannounced was not a lot of fun. That's unfortunate and maybe they ought to allow you to monitor and avoid charges using your app. However, whenever you have a shared and limited resources, charging for overages is not only inevitable but necessary. Otherwise someone who has a holiday home in London can order packages all year around and block the hub until his next visit. Where Amazon seems to be going with this is improving the state of last mile mail logistics. The logistics are also sensible. Typically it will take a van at least an hour to cover a dozen drops at 5 minutes per drop. This is a real cost -- a cost that the consumer eventually bears. With a sharper focus on the hub model, a delivery van now needs to make a single drop for dozens of packages. These cost savings can be passed on to the consumer.
- Balgair 9y agoIf a damn Roomba is now mapping my floor plan and what I have in my house and then selling that data to god-knows-who, why in the hell would I trust an app on my phone? My issue was that many of the other companies were doing the 'normal' thing even through the time I was at the place that had the robo-lockers. Like, why make me take the extra steps (literally) to endure yet another middle-man that is just trying to gank me when I screw up? It made no sense and I didn't sign up for it at all, nor did they tell me about any apps or web-sites, just some random email stuff that got sorted into spam a lot. Also, I don't really think ol' Jeff is gonna pass those savings on to us. Why would he? Dude is now crazy rich, and he did not get that way by passing savings on to customers. He got that way by providing a competing service for maybe 1 penny less than the other guy even though he could have done it for a dollar less. And yes, that is a heck of a debate to get mucked into, but suffice to say, Jeff is not trying to do us favors, he's trying to stay filthy rich.
- mandeepj 9y agoStop making excuses. I wonder how such a terrible comment made its way to the top. > Oh wait, then you forgot your phone and had to go all the way back up to get it to get the unlock codes off of your email. Then you had to be certain that your email would not send the code email into spam, so that sucked. Those are just one time things. You will forget first or second time but third time your brain will ring a bell "get your phone". Adding that email into trusted contacts is also a one time thing. My building also has this setup but from different company. First three days are free. There is a website to manager locker settings. You can specify your away days then your packages will be dropped at leasing office. This idea was also pitched at SharkTank and got funding.
- danielbln 9y ago> Stop making excuses. I wonder how such a terrible comment made its way to the top. Yeah, what a weird argument. Oh no, I have to grab my phone and can't just saunter downstairs in my unmentionables and nothing else.
- Balgair 9y agoSo, yeah, I was just complaining about some of the issues that this thing has as compared to just dropping packages off at the door like a lot of other companies did already and continued to do after these lockers were installed. It's more steps (literally) than before and doesn't make a lot of sense. Like, to me, it felt like yet another unnecessary middle-man just waiting for you to screw up so they could take your money.
- clevergadget 9y agoReally don't appreciate trash like 'how such a terrible comment made its way to the top'. I actually think this comment reads like a paid account. This kind of attitude is more fitting for 4chan or reddit on a bad day. the 'terrible comment made its way to the top' because people identified with it. Obviously.
- Balgair 9y ago
- midnitewarrior 9y agoYou have a very difficult life.
- Balgair 9y agoMy issue what that other companies continued to provide better service for the same price at that time with less hassle. To me, this felt like yet another middleman inserting themselves into the process and just trying to extort money from me when I didn't follow their rules. Plus, I never signed up for this, they just appeared and I was given no notice that 'my stuff' was going to be held hostage, no instructions, no links to websites or apps or whatever. So yeah, I was a bit cranky, my bad.
- zeep 9y ago> Oh wait, then you forgot your phone Just get the Amazon implant to authentify yourself (coming soon)... or just scream something next to the hub and the echo located in your bedroom will give you access using your voice's unique signature.
- Balgair 9y agoHaha, good one! I could actually see them doing something that crazy.
- shitlord 9y agoI have one of these in my building and it sucks. USPS never uses it, because they have actual mailboxes. Fedex and UPS use it half the time. They sometimes just leave your package lying out in the open. The apartment staff will move any unattended packages into a locked room, which defeats the purpose of the system. Sometimes you get unannounced packages and there's a fee after 2 days of storage. But the worst part is that you are forced to pay $20 to sign up for this service.
- yAnonymous 9y ago>you forgot your phone Who forgets their phone these days? And even then, you can memorize the 4 digit code. We have these things and they work great.
- Balgair 9y agoI think it was a 10 digit number and letter code which I could never remember and would have to then write down. Granted, this is not Amazon, it was some other company. And yeah, I forget my phone all the time. To me, the phone is something I use, not something that I need or that others need me to have. On the weekends, I maybe check it twice if I'm not hiking or something, it just sits there charging otherwise.
- mtarnovan 9y ago> Oh wait, then you forgot your phone and had to go all the way back up to get it Wow, the very definition of 1st world problems right there :D
- Balgair 9y agoMy issue was that this new 'service' I did not sign up for was worse than before and than what many other companies were providing. To me, it was yet another unnecessary middle-man trying to gouge me for no reason. It was more steps (literally) for worse service. Why would I want that?