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Other than the discount for keeping multiple items, I'm not sure what's so special about this. You can order a box of clothes from most major retailers, with fr
by berberous 9y ago
Other than the discount for keeping multiple items, I'm not sure what's so special about this. You can order a box of clothes from most major retailers, with free shipping and free returns, and with usually a 30+ day return policy. Here, you only have 7 days to return.
- Sorry_Rum_Ham 9y agoNo upfront cost is going to be a big selling point. It's the same thing Jack Threads has been doing for some time with massive success.
- TulliusCicero 9y agoSeems like this really simplifies the experience, letting you send clothes back in the same box and with a prepaid shipping label. It feels like it's set up to make returning substantial numbers of pieces of clothing more normal and expected. I'm guessing at other retailers with a free shipping/return policy, they'd frown on very high return rates.
- maccard 9y agoI'm in the UK, and ASOS does this already. My partner regular orders the same clothes in multiple sizes, and sends back the ones she doesn't want in the bag they're sent in, with the prepaid return label.
- Shanea93 9y agoAdding to the UK perspective, the following companies all do it as well and are representative of both older and younger shoppers: * Boohoo * Pretty Little Thing * Missguided * Marks & Spencers (non-food) * House of Fraser (under 20Kg) * Debenhams Outside of these, with "Collect Plus" now being next-to ubiquitous in the UK (over 6,000 participating stores) any store using Collect Plus (or DPDs Ship-to-shop) can offer free returns via the stores. As an example of how useful this is in general, the tiny corner shop on my street is a Collect Plus collection point.
- maccard 9y agoI've a 20 minute walk to work along residential streets, and there are 3 collect plus stores on my route. They really are everywhere.
- danpalmer 9y agoAnother one for the UK, Doddle provides pick up locations at train stations and other places designed for commuters. They even have places to try on clothes, and packaging materials there, so you can return the items without ever taking them home. Unfortunately they are quite expensive from a retailers perspective, or roughly equivalent to a Prime membership if the user subscribes directly (so they can use it with all online stores).
- martinald 9y agoYes, you'll see post offices in the UK absolutely rammed full of ASOS returns. They must spend an absolute fortune on delivery/postage.
- loceng 9y agoCustomers must pay an absolute fortune on returns (embedded in cost of clothing), instead of that money generally going to paying landlords - who constantly put their rent/leases higher.
- Consultant32452 9y agoI feel like your partner should have to pay extra for this service. As it stands the cost of all this extra shipping is built into the base price. Everyone else is subsidizing your partner's behavior. I wonder what percentage of customers do this.
- maccard 9y agoWalk into a post office or collect plus in the UK and look behind the counter. They're all rammed full of asos returns. She is not alone in this behaviour.
- deleted 9y ago[deleted]
- Consultant32452 9y agoThere are subscription services that are designed specifically around this behavior. My sister in law uses one I think called stitch fix. You give them your measurements, interview, and then they assign you a fashion consultant who picks out clothes for you and sends them on a regular basis. You send back whatever you don't like. It must be pretty profitable if more traditional retailers are heading partially in that direction.
- slantyyz 9y agoBanana Republic/Gap/Old Navy does pretty much the same thing and there's no limit on the items you can order. You an also return to a local store as well. My wife loves them because the stores near us don't have a huge selection of Petite sizes, and her return rate is somewhere around the 30% range. The experience is so good that she's incredibly loyal to them.
- passivepinetree 9y agoIn that case, Amazon is winning the marketing war, big time.
- logicallee 9y agoI think what's special is the first word of the title. (Serious comment.)
- jwallaceparker 9y ago$50 minimum for free shipping from almost all major clothing retailers. and no returns after you've worn it.
- dpark 9y ago> and no returns after you've worn it No one lets you return clothes after you've worn them, including Amazon. (With exceptions for defective clothing, typically.)
- vdnkh 9y agoNot true. Jcrew Factory does $5 flat rate, or more frequently offers it free. A prepaid label is also provided with the shipment. And unlike Amazon, these clothes are not add-on or pantry-like items (i.e. need to spend some crazy amount of money to NOT pay for shipping, even with Prime), and won't be last-miled by their crappy service or Lasership.
- dpark 9y agoJ Crew charges for return shipping even when they ship out for free, just FYI. I'd consider that more of a problem than Amazon's $25 add-on program (which generally isn't relevant for clothing anyway).
- colbyh 9y agolast ditch effort from JCrew to make money, as they are really hurting right now. JCrew Factory is also their "clearance" brand.
- manacit 9y agoI think there's power in telling people that the expected way of using this service is that they'll return some of the items that they order via the service. A lot of people see a stigma about returning clothes (i.e. "I didn't like it" not being a valid reason) and therefore won't go the route of having to initiate a return for something they've ordered online. This bypasses a lot of that, in the same way that something like Trunk Club or Warby Parker does.
- kin 9y agoNo upfront costs and 10-20% off is a pretty hefty discount.
- xxSparkleSxx 9y agoAs someone that buys 80% of my clothes online, this has rarely been the case for me. I'm lucky if I can get free shipping to my home and have only experienced free return shipping, uhhhh, well not sure if I ever have. Where do you buy your clothes? I use Gilt, Mr. Porter, and brand specific pages. My last online purchase was from sevenforallMankind where I bought a pricey pair of jeans and if I needed to return them it would have been $5 for shipping.
- thirdsun 9y agoUnless I'm mistaken return policies are pretty much dictated by law in a very customer friendly and reasonable way here in the EU. At least here in Germany the Widerrufsrecht ("right of withdrawal") allows you to return items within 14 days without shipping costs or any explanation. It is my understanding that this applies to the whole european union.
- kunaalarya 9y agoGilt is a poor example because it's a nearly out of business discount shop. but Mr porter and most online stores will offer free shipping and returns. The exception are a lot of brand specific pages - 7formankind i always found to be really bad. But try all the hundreds of boutique web stores - i've never seen them charge for return shipping.
- kunaalarya 9y agoGilt is a poor example because it's a nearly out of business discount shop. but Mr porter and most online stores will offer free shipping and returns. The exception are a lot of brand specific pages - 7formankind i always found to be really bad. But try all the hundreds of boutique web stores - i've never seen them charge for return shipping.