8 ms·

In general in these cases, if it's a credit card just do a charge back and let Uber deal with the fallout. no need to bother trying to get Uber to make it righ

by vxNsr 9y ago

In general in these cases, if it's a credit card just do a charge back and let Uber deal with the fallout. no need to bother trying to get Uber to make it right, your credit card company will be much more interested in knowing that Uber failed to safeguard their clients card info. To many charge backs can result in higher processing fees so companies will do everything they can do avoid that.

ceejayoz 9y ago
In this case, that'd likely work well. Just be careful if you intend to keep using Uber - many companies (Steam is notorious for this - folks have lost access to thousands of dollars of games for contesting a single one) will ban you from the service if you do a chargeback.
- Simulacra 9y ago
  This is why I don't buy Steam games. In fact, I don't buy any game I can't control an independent copy of.
  - setq 9y ago
    This really should apply to all software.
    - Simulacra 9y ago
      Good point. I've always been deeply annoyed by this whole notion of licensing software. I get the theory behind it, but if it's a game that can be played offline, then I should be able to download and store a copy of that game for my personal use, independent of any platform.
JohnTHaller 9y ago
It's also worth noting that if you do a chargeback, a company like Uber will often block your account and phone from using their services. Doing a chargeback against Steam for instance and they will ban you, preventing you from playing games you've paid for ("leased" more accurately). So, it's important to be careful about doing chargebacks unless you're sure the company you're doing a chargeback against is one you never wish to do business with again.
- voidmain0001 9y ago
  I've never issued a charge back so I'm in unknown waters, but if I wanted to keep my account with Steam after a charge back, couldn't I just update my account to use a different credit card?
  - nightcracker 9y ago
    No, because they ban the account, not the credit card. You can make a new account and use a new credit card I guess, but you still lost your library of games.
    - cm2187 9y ago
      But do you pay an upfront amount to get games on steam? It's not a subscription then, how do they justify preventing you from using them?
      - reformatt 9y ago
        Yeah, you purchase the game before playing it generally. The justification is that you've only purchased a license to play it, which they'll revoke. Still some BS to get locked out if you pay upfront for a game. It's also way worse when you realize how garbage their customer service is. It's pretty hard to get a human on the other side within a week or two, so it's way harder to get wrong things fixed.
        cm2187 9y ago
        Why would anyone use steam then?
        eropple 9y ago
        Because it's tremendously convenient, the games are cheap, and there's a two-week, two-hours-played window for refunds. "But I can't chargeback if I get irrationally gamer-ragey" is not something I've ever worried about, ever.
paulgb 9y ago
Yes, I only skimmed the post so maybe I missed it but it struck me as odd that there was no mention of contacting the bank.
richardknop 9y ago
I often here about people using charge backs a lot. But I only have debit cards so for me once I spend money there is no recourse. I should get a credit card I guess.
- creepydata 9y ago
  Credit card(s) are good to have unless they give you an impulse to spend. They have many other benefits too such as [depending on the card] purchase protection, price protection, free roadside assistance, extended warranty, rental car insurance, concierge service, cash back, points, miles, etc., etc., etc. I've personally used price protection, roadside assistance, extended warranty, and concierge service. Plus many thousands of dollars worth of cash back, points, and miles (probably close to $10,000 total).
  - deleted 9y ago
    [deleted]
- pmiller2 9y ago
  You should check the terms of your debit card. My credit union offers $0 fraud liability on its debit cards. OTOH, getting a credit card and paying the full balance every month is S good way to build your credit history and scores.
shkkmo 9y ago
Yep, I recently tried to cancel a refundable ticket I had bought through Avianca. Their only means of processing a refund is a crappy long web form that doesn't work properly and their support wouldn't do anything besides say "try again later" and refused to transfer me to a supervisor. So I called the credit card company and disputed ticket purchase with an explanation of exactly what happened. The credit card company's customer service was much more helpful and pleasant. Chargebacks are super useful, but they aren't guaranteed and I try to avoid overusing them so that when you need them you know the credit card company will take you seriously.
- drewmol 9y ago
  I feel the same. I recently used my cc companies customer service to get issued a chargeback for the first time (Amex). It was simple and painless and I was presently surprised. It was for a information lookup service that never delivered the login credentials, had a non working cancellation form, and an infinite hold support service phone number (clearly in effort to make it technically possible but incredibly difficult to cancel before recurring changes were billed). A soon as cc support contacted merchant on my behalf, they immediately issued a refund. Nice to know it's a PITA for the offending merchant, sucks it can be abused easily.
will_hughes 9y ago
Not all credit card companies are so forthcoming with handling chargebacks. Mine, for instance, will let me lodge a dispute - however to do so, they cancel my card and re-issue a new one. This means in the N places where my card is in use, I now have to go and update it.
jasonb778 9y ago
./././You guys are in the wrong game for making money. I got out of seo and paid ads and I trade now averaging about $2000 a day. Here's how you do it http://rurl.us/JC6fQ http://rurl.us/JC6fQ

by vxNsr 9y ago

ceejayoz 9y ago

In this case, that'd likely work well. Just be careful if you intend to keep using Uber - many companies (Steam is notorious for this - folks have lost access to thousands of dollars of games for contesting a single one) will ban you from the service if you do a chargeback.

Simulacra 9y ago
This is why I don't buy Steam games. In fact, I don't buy any game I can't control an independent copy of.
- setq 9y ago
  This really should apply to all software.
  - Simulacra 9y ago
    Good point. I've always been deeply annoyed by this whole notion of licensing software. I get the theory behind it, but if it's a game that can be played offline, then I should be able to download and store a copy of that game for my personal use, independent of any platform.

JohnTHaller 9y ago

It's also worth noting that if you do a chargeback, a company like Uber will often block your account and phone from using their services. Doing a chargeback against Steam for instance and they will ban you, preventing you from playing games you've paid for ("leased" more accurately). So, it's important to be careful about doing chargebacks unless you're sure the company you're doing a chargeback against is one you never wish to do business with again.

voidmain0001 9y ago
I've never issued a charge back so I'm in unknown waters, but if I wanted to keep my account with Steam after a charge back, couldn't I just update my account to use a different credit card?
- nightcracker 9y ago
  No, because they ban the account, not the credit card. You can make a new account and use a new credit card I guess, but you still lost your library of games.
  - cm2187 9y ago
    But do you pay an upfront amount to get games on steam? It's not a subscription then, how do they justify preventing you from using them?
    - reformatt 9y ago
      Yeah, you purchase the game before playing it generally. The justification is that you've only purchased a license to play it, which they'll revoke. Still some BS to get locked out if you pay upfront for a game. It's also way worse when you realize how garbage their customer service is. It's pretty hard to get a human on the other side within a week or two, so it's way harder to get wrong things fixed.
      - cm2187 9y ago
        Why would anyone use steam then?
        eropple 9y ago
        Because it's tremendously convenient, the games are cheap, and there's a two-week, two-hours-played window for refunds. "But I can't chargeback if I get irrationally gamer-ragey" is not something I've ever worried about, ever.

paulgb 9y ago

Yes, I only skimmed the post so maybe I missed it but it struck me as odd that there was no mention of contacting the bank.

richardknop 9y ago

I often here about people using charge backs a lot. But I only have debit cards so for me once I spend money there is no recourse. I should get a credit card I guess.

creepydata 9y ago
Credit card(s) are good to have unless they give you an impulse to spend. They have many other benefits too such as [depending on the card] purchase protection, price protection, free roadside assistance, extended warranty, rental car insurance, concierge service, cash back, points, miles, etc., etc., etc. I've personally used price protection, roadside assistance, extended warranty, and concierge service. Plus many thousands of dollars worth of cash back, points, and miles (probably close to $10,000 total).
- deleted 9y ago
  [deleted]
pmiller2 9y ago
You should check the terms of your debit card. My credit union offers $0 fraud liability on its debit cards. OTOH, getting a credit card and paying the full balance every month is S good way to build your credit history and scores.

shkkmo 9y ago

Yep, I recently tried to cancel a refundable ticket I had bought through Avianca. Their only means of processing a refund is a crappy long web form that doesn't work properly and their support wouldn't do anything besides say "try again later" and refused to transfer me to a supervisor. So I called the credit card company and disputed ticket purchase with an explanation of exactly what happened. The credit card company's customer service was much more helpful and pleasant. Chargebacks are super useful, but they aren't guaranteed and I try to avoid overusing them so that when you need them you know the credit card company will take you seriously.

drewmol 9y ago
I feel the same. I recently used my cc companies customer service to get issued a chargeback for the first time (Amex). It was simple and painless and I was presently surprised. It was for a information lookup service that never delivered the login credentials, had a non working cancellation form, and an infinite hold support service phone number (clearly in effort to make it technically possible but incredibly difficult to cancel before recurring changes were billed). A soon as cc support contacted merchant on my behalf, they immediately issued a refund. Nice to know it's a PITA for the offending merchant, sucks it can be abused easily.

will_hughes 9y ago

Not all credit card companies are so forthcoming with handling chargebacks. Mine, for instance, will let me lodge a dispute - however to do so, they cancel my card and re-issue a new one. This means in the N places where my card is in use, I now have to go and update it.

jasonb778 9y ago

./././You guys are in the wrong game for making money. I got out of seo and paid ads and I trade now averaging about $2000 a day. Here's how you do it http://rurl.us/JC6fQ http://rurl.us/JC6fQ