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Coinbase reliability is so bad recently they would do better-telling people when they are fully functional because of thats the abnormal state. As a Coinbase u

by redm 9y ago

Coinbase reliability is so bad recently they would do better-telling people when they are fully functional because of thats the abnormal state. As a Coinbase user, I'd love to get away from Coinbase but I can't get them to even acknowledge the $5,000 I wired them 15 days ago. Two emails into CS and still no response from them other than an automated email stating they are really behind. If I can ever get my money back, I'll never use them again. Gemini seems to work well and be much more reliable, albeit much smaller and not as functional as GDAX. UPDATE: Coinbase email about my missing wire, the first response in the 15 days since my wire: "This is an automated email. As we experience rapid growth, we are also experiencing a high volume of support requests and we regret not being able to answer your inquiry in a reasonable amount of time."

artursapek 9y ago
Try https://cryptowat.ch/gemini/btcusd https://cryptowat.ch/gemini/btcusd for Gemini charts, which seems to be their biggest missing function.
nradov 9y ago
Why did you send them $5000 in the first place? Do you frequently fall victim to scams?
- fokinsean 9y ago
  There's nothing wrong with participating in the crypto currency world. For all you know $5000 is chump change to him. Of course the risks are high, but people are also making quite significant returns as well. Assuming he's trying to get into Ethereum, it doesn't quite fit the definition of a "scam". The tech is very interesting and who knows how far it will go.
  - nradov 9y ago
    There was nothing wrong with investing in tulip bulbs in 1637 either. But investors shouldn't expect any sympathy when they get burned.
    - c0nducktr 9y ago
      There's a difference between buying tulip bulbs and having the price collapse and buying bitcoin and never even receiving the bitcoin.
    - stinkytaco 9y ago
      This is less about the investment and more about the broker. If bitcoin takes a dive or the blockchain forks and users lose their investment, that's investing in a crash. When the broker absconds with the money, that's breaking the law. Users should have every reason to be confident Coinbase is reliable.
    - CyberDildonics 9y ago
      What properties of ideal money do tulip bulbs have?
bubblethink 9y ago
gemini requires you to give them your bank's username and password. It's not like you are authenticating with your bank directly. It's actually quite deceptive. It'll show you something similar to your bank's login screen, but you are still on gemini's website. You are literally giving gemini your password. I'm not sure why people don't object to that. They have a roundabout wire transfer way for the initial authentication, for which they claim that they credit the wire fees. I did the roundabout wire thing, and still waiting for the credit. Support has been lackluster. gemini also forces you to use authy, as opposed to standard totp. Overall, gdax(coinbase) for me is much better than gemini.
- DiNovi 9y ago
  That's not what's happening at all. They are using a service called Plaid for bank authentication. It's used a lot of places. And you are doing ACH transfers; not bank wires. https://plaid.com/ https://plaid.com/
  - bubblethink 9y ago
    What they do at the end is moot. Their domain, or a third party domain, asks you to enter bank credentials. The red flag is that you are not entering your credentials in your bank's website. Most other places ask you for your account and routing number, and do ACH micro deposits, after which you confirm the deposited amount. Gemini doesn't do that. The only way to avoid that on Gemini is go the wire route, which will incur a $20-$30 charge from your bank.
    - DiNovi 9y ago
      it's a third party service that provides your routing numbers to gemini. they aren't storing your bank password anywhere.
      - bubblethink 9y ago
        Why should you need to trust a third party (payment company) of a third party (Gemini) with the plaintext password to my bank account ? Even if you trust them to not store the password long term, in the interim you are giving them access to your entire financial history. That's a pretty big privacy issue in itself.

by redm 9y ago

artursapek 9y ago

Try https://cryptowat.ch/gemini/btcusd https://cryptowat.ch/gemini/btcusd for Gemini charts, which seems to be their biggest missing function.

nradov 9y ago

Why did you send them $5000 in the first place? Do you frequently fall victim to scams?

fokinsean 9y ago
There's nothing wrong with participating in the crypto currency world. For all you know $5000 is chump change to him. Of course the risks are high, but people are also making quite significant returns as well. Assuming he's trying to get into Ethereum, it doesn't quite fit the definition of a "scam". The tech is very interesting and who knows how far it will go.
- nradov 9y ago
  There was nothing wrong with investing in tulip bulbs in 1637 either. But investors shouldn't expect any sympathy when they get burned.
  - c0nducktr 9y ago
    There's a difference between buying tulip bulbs and having the price collapse and buying bitcoin and never even receiving the bitcoin.
  - stinkytaco 9y ago
    This is less about the investment and more about the broker. If bitcoin takes a dive or the blockchain forks and users lose their investment, that's investing in a crash. When the broker absconds with the money, that's breaking the law. Users should have every reason to be confident Coinbase is reliable.
  - CyberDildonics 9y ago
    What properties of ideal money do tulip bulbs have?

bubblethink 9y ago

gemini requires you to give them your bank's username and password. It's not like you are authenticating with your bank directly. It's actually quite deceptive. It'll show you something similar to your bank's login screen, but you are still on gemini's website. You are literally giving gemini your password. I'm not sure why people don't object to that. They have a roundabout wire transfer way for the initial authentication, for which they claim that they credit the wire fees. I did the roundabout wire thing, and still waiting for the credit. Support has been lackluster. gemini also forces you to use authy, as opposed to standard totp. Overall, gdax(coinbase) for me is much better than gemini.

DiNovi 9y ago
That's not what's happening at all. They are using a service called Plaid for bank authentication. It's used a lot of places. And you are doing ACH transfers; not bank wires. https://plaid.com/ https://plaid.com/
- bubblethink 9y ago
  What they do at the end is moot. Their domain, or a third party domain, asks you to enter bank credentials. The red flag is that you are not entering your credentials in your bank's website. Most other places ask you for your account and routing number, and do ACH micro deposits, after which you confirm the deposited amount. Gemini doesn't do that. The only way to avoid that on Gemini is go the wire route, which will incur a $20-$30 charge from your bank.
  - DiNovi 9y ago
    it's a third party service that provides your routing numbers to gemini. they aren't storing your bank password anywhere.
    - bubblethink 9y ago
      Why should you need to trust a third party (payment company) of a third party (Gemini) with the plaintext password to my bank account ? Even if you trust them to not store the password long term, in the interim you are giving them access to your entire financial history. That's a pretty big privacy issue in itself.