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>The level of discipline required to operate a multi-tenant, externally facing service like FBA yields tremendous benefit to the Amazon’s internal operation — t
by creepydata 9y ago
>The level of discipline required to operate a multi-tenant, externally facing service like FBA yields tremendous benefit to the Amazon’s internal operation — this isn’t some hacked-together, homegrown tool that is hard-coded to Amazon’s own needs and thus nearly impossible to improve.
Did this guy just say FBA is impossible to improve? Is this a comedy piece? FBA is garbage, we (third party sellers, at least me) only sell on FBA because that's where the customers are. FBA is like an abusive boyfriend you can't get away from. Sure, Amazon will reimburse you when they lose your inventory (which they will do, very often) but you have to watch your inventory like a hawk because they won't tell you your inventory is lost. That's assuming your shipments even make it into your inventory in the first place after arriving at the wearhouse. Ive heard of big time FBA sellers having to hire someone to do nothing but resolve inventory discrepancies full time. Seller support barely speaks English (unless you can get a supervisor, which I was able to do once by making enough of a stink) and doesn't understand what your problem is. Of course they take 3 full days to not resolve your issue. No legitimate seller commingles inventory anymore because then Amazon will send out counterfeits to your customers. It absolutely WILL happen to you at some time if you are commingling for enough time, no exceptions. Then you have to hope Amazon doesn't kick you off their platform for their own incompetence.
- pchristensen 9y agoHe's saying that a hanky, internal tool would be impossible to improve. He also says that because Amazon sells to 3rd parties, they are driven to improve. So he's claiming that Amazon is structurally setup to solve problems, while internal-only products aren't.
- throwanem 9y agoThe claim is that it benefits Amazon, not that it benefits sellers. I have no trouble believing that the FBA seller experience sucks, but since Amazon is where the customers are, I see no reason why the FBA seller experience sucking makes a meaningful difference to whether FBA benefits Amazon.
- graeme 9y agoThe quote said "this isn't some....impossible to improve" They're saying FBA is possible to improve. You missed the isn't.
- i_cant_speel 9y agoThis is correct. But in his defense, it was poorly worded.