6 ms·

OK but...4-6 weeks is a very long time. Customers are used to Amazon-style shipping. If you aren't going to ship in < a week, you should auth and not capture or

by ladyada 16y ago

OK but...4-6 weeks is a very long time. Customers are used to Amazon-style shipping. If you aren't going to ship in < a week, you should auth and not capture or have a mailing/waiting list. (We don't capture till the moment they get a tracking number.) Taking customer money to finance the current manufacture is a fools' game - all it ends with is pissed customers Note that Authorize/paypal (and google?) have a limit on how long you can wait to refund (~90 days), and LIKEWISE, paypal (and google?) have a limit on how long you can wait before filing a claim (45 days iirc). Guess when you should ship packages after capturing? -Well- before 45 days. AND WHILE IM AT IT...While customer literacy is always a bit questionable, if you're finding a lot of confusion about your shipping policies - you should probably change them! YES even if you think you are right. For example, we used to (like everyone else) say that USPS packages were not insured. Guess what? They'll chargeback anyways. So now all packages are insured at a very reasonable rate. We get no complaints about the extra $ - but we DID get complaints when packages were lost.

tibbon 16y ago
I agree. 4-6 weeks is too long these days. Unless I'm ordering a special order of parts on a slow boat from China, it shouldn't take that long. I've had problems recently ordering motorcycle parts. Very few motorcycle parts places are all that professional. Many list things on their site as 'in stock' when they don't really have them, and they wait for 10 orders to queue up before putting through an order to their supplier. Then even after they have them in hand, they don't ship them out quickly. I'd pay much more for parts with Newegg/Amazon style shipping that I knew I could have tomorrow if I wanted them.
- mkull 16y ago
  Hey Tibbon, unfortunately the motorcycle industry is about a decade and a half behind the rest of the eCommerce world ;) We are working on changing that. You wouldn't believe how hard the suppliers make it to get real inventory and catalog data. Check out my business, linked in my profile.
  - tibbon 16y ago
    What I'd pay good money for (in addition to what I mentioned prior) would be a part-for-part changelog for motorcycles between models along with better cross-compatibility information. As I'm sure you know, its difficult to tell immediately what parts are compatible with what bikes. BTW- great looking site. I'm checking out now. Shoot me an email at my username at gmail if you've got a chance.
    - mkull 16y ago
      Hey tibbon, did not find see an email in your profile. Filling out the form at http://www.revzilla.com/customer-service http://www.revzilla.com/customer-service will get to me though ;) What you are looking is really tough. We are working on simply being able to browse products by fitment. Unbelievably none of the part fitment data is readily available in a normalized fashion. There actually isn't even a standardized list of makes / models out there. Each retailer has to essentially build this database and keep it up to date manually, which is incredibly resource intensive. Of course though this means there is opportunity to have because once you have built out this database, there is some defensibility built in.
KirinDave 16y ago
A small group of people are making an item by hand. If 4-6 weeks is too long for you, you shouldn't order the item. Sorry, not everything is sitting in a storehouse waiting for your order. That's your decision as a customer, just like it's the sellers decision as a merchant. Complaining to google checkout because the terms of the deal that were explicitly stated are going according to plan is asinine. I don't care who has ADHD, grow the fuck up.
- ars 16y ago
  If there is a 45 day limit to file a claim with google, then yes, 4-6 weeks is too long. Sorry, make the items first, then sell them. Or at least don't charge till you ship.
- ladyada 16y ago
  You are right...but it still doesnt matter who said what when, because Big Daddy Merchant will always side with the customer because Big Mommy Credit Card will always side with the customer. Not sure if you have ever sold goods to customers but fairness isn't relevant and its a hard lesson I (and others) have had to learn - The only thing that matters is the customer must be happy and they become a customer the moment you take their money. This is why you should not take (capture) their money until you have something to ship them.
- lambda 16y ago
  If it's the customer's responsibility to pay attention to the 4-6 week ship date, it's probably worthwhile for the seller to actually read the Google Checkout order management policies http://checkout.google.com/seller/policies.html http://checkout.google.com/seller/policies.html which require you to capture funds within 7 days of authorization, and ship within 24 hours of capturing. His "4-6 weeks to ship" appears to be in direct violation of the Google Checkout policy; you can't do fulfillment on that sort of timeframe if you want to bill with Google Checkout.
  - KirinDave 16y ago
    I'm surprised to learn Google is so anti-etsy. I guess he should get his money and then switch payment services.

by ladyada 16y ago

tibbon 16y ago

I agree. 4-6 weeks is too long these days. Unless I'm ordering a special order of parts on a slow boat from China, it shouldn't take that long. I've had problems recently ordering motorcycle parts. Very few motorcycle parts places are all that professional. Many list things on their site as 'in stock' when they don't really have them, and they wait for 10 orders to queue up before putting through an order to their supplier. Then even after they have them in hand, they don't ship them out quickly. I'd pay much more for parts with Newegg/Amazon style shipping that I knew I could have tomorrow if I wanted them.

mkull 16y ago
Hey Tibbon, unfortunately the motorcycle industry is about a decade and a half behind the rest of the eCommerce world ;) We are working on changing that. You wouldn't believe how hard the suppliers make it to get real inventory and catalog data. Check out my business, linked in my profile.
- tibbon 16y ago
  What I'd pay good money for (in addition to what I mentioned prior) would be a part-for-part changelog for motorcycles between models along with better cross-compatibility information. As I'm sure you know, its difficult to tell immediately what parts are compatible with what bikes. BTW- great looking site. I'm checking out now. Shoot me an email at my username at gmail if you've got a chance.
  - mkull 16y ago
    Hey tibbon, did not find see an email in your profile. Filling out the form at http://www.revzilla.com/customer-service http://www.revzilla.com/customer-service will get to me though ;) What you are looking is really tough. We are working on simply being able to browse products by fitment. Unbelievably none of the part fitment data is readily available in a normalized fashion. There actually isn't even a standardized list of makes / models out there. Each retailer has to essentially build this database and keep it up to date manually, which is incredibly resource intensive. Of course though this means there is opportunity to have because once you have built out this database, there is some defensibility built in.

KirinDave 16y ago

A small group of people are making an item by hand. If 4-6 weeks is too long for you, you shouldn't order the item. Sorry, not everything is sitting in a storehouse waiting for your order. That's your decision as a customer, just like it's the sellers decision as a merchant. Complaining to google checkout because the terms of the deal that were explicitly stated are going according to plan is asinine. I don't care who has ADHD, grow the fuck up.

ars 16y ago
If there is a 45 day limit to file a claim with google, then yes, 4-6 weeks is too long. Sorry, make the items first, then sell them. Or at least don't charge till you ship.
ladyada 16y ago
You are right...but it still doesnt matter who said what when, because Big Daddy Merchant will always side with the customer because Big Mommy Credit Card will always side with the customer. Not sure if you have ever sold goods to customers but fairness isn't relevant and its a hard lesson I (and others) have had to learn - The only thing that matters is the customer must be happy and they become a customer the moment you take their money. This is why you should not take (capture) their money until you have something to ship them.
lambda 16y ago
If it's the customer's responsibility to pay attention to the 4-6 week ship date, it's probably worthwhile for the seller to actually read the Google Checkout order management policies http://checkout.google.com/seller/policies.html http://checkout.google.com/seller/policies.html which require you to capture funds within 7 days of authorization, and ship within 24 hours of capturing. His "4-6 weeks to ship" appears to be in direct violation of the Google Checkout policy; you can't do fulfillment on that sort of timeframe if you want to bill with Google Checkout.
- KirinDave 16y ago
  I'm surprised to learn Google is so anti-etsy. I guess he should get his money and then switch payment services.