3 ms·

Curious to know if anyone uses Vultr whether they actually hit 100% uptime, or if that's more marketing and they just issue credits for the SLA regularly.

yunyu 10y ago
I've had one instance of network downtime lasting 40 minutes in December which was SLA refunded. No incidents since then.
dijit 10y ago
Anecdatum inbound: Sometimes they'll reboot my instance due to host errors they claim, seems to be an automated email. Last one was January 17, before that was Dec 16, before that was Oct 29, then Oct 22 Each time the instance in question was down for less than a minute, no credit was issued. I have instances in Sydney, Los Angeles and New Jersey
lima 10y ago
100% uptime is an unrealistical claim. There are so many things that can go wrong with a VPS (that is, by design, only ever running on one node at the time). The probability of that node failing or a messed up route taking offline all routers at once is low, but it's not 0%. In order to even come close to 100%, you need a multi-region distributed system and even then, so many things can go wrong. Look at their outage credits (https://www.vultr.com/sla/ https://www.vultr.com/sla/) if you want to get realistical percentages. Even Google Cloud Platform - which has multiple layers of redundancy at every level - does not claim 100% uptime: https://cloud.google.com/compute/sla https://cloud.google.com/compute/sla Disclaimer: I work for a competitor who would never advertise 100% uptime - it's a known fact that shit happens
- joedicastro 10y ago
  I totally agree with this, after all is common sense. Even if all the hardware were perfect, and all the software were bugless, you would still have to deal with physics and with those imperfect and error-prone machines that set up all the things called humans.
LusoTycoon 10y ago
Same thing, I had one VM restarted by them three times within a year. Recently they had downtime in Amsterdam for at least an hour. I like them, but if reliability is important they're not my first option.
- h1d 10y ago
  Do you have any preference when it comes to reliability?
jazoom 10y ago
Used about 10 Vultr servers for 2 years. Had a problem with one of them once. Pretty damn good if you ask me.

yunyu 10y ago

I've had one instance of network downtime lasting 40 minutes in December which was SLA refunded. No incidents since then.

dijit 10y ago

Anecdatum inbound: Sometimes they'll reboot my instance due to host errors they claim, seems to be an automated email. Last one was January 17, before that was Dec 16, before that was Oct 29, then Oct 22 Each time the instance in question was down for less than a minute, no credit was issued. I have instances in Sydney, Los Angeles and New Jersey

lima 10y ago

100% uptime is an unrealistical claim. There are so many things that can go wrong with a VPS (that is, by design, only ever running on one node at the time). The probability of that node failing or a messed up route taking offline all routers at once is low, but it's not 0%. In order to even come close to 100%, you need a multi-region distributed system and even then, so many things can go wrong. Look at their outage credits (https://www.vultr.com/sla/ https://www.vultr.com/sla/) if you want to get realistical percentages. Even Google Cloud Platform - which has multiple layers of redundancy at every level - does not claim 100% uptime: https://cloud.google.com/compute/sla https://cloud.google.com/compute/sla Disclaimer: I work for a competitor who would never advertise 100% uptime - it's a known fact that shit happens

joedicastro 10y ago
I totally agree with this, after all is common sense. Even if all the hardware were perfect, and all the software were bugless, you would still have to deal with physics and with those imperfect and error-prone machines that set up all the things called humans.

LusoTycoon 10y ago

Same thing, I had one VM restarted by them three times within a year. Recently they had downtime in Amsterdam for at least an hour. I like them, but if reliability is important they're not my first option.

h1d 10y ago
Do you have any preference when it comes to reliability?

jazoom 10y ago

Used about 10 Vultr servers for 2 years. Had a problem with one of them once. Pretty damn good if you ask me.