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Well said. Worst UX I've ever seen, with the most ardent corporate fanbase.* * Proviso: Said corporate fanbasers have many times said to me how it's so configu
by Clownshoesms 9y ago
Well said. Worst UX I've ever seen, with the most ardent corporate fanbase.*
* Proviso: Said corporate fanbasers have many times said to me how it's so configurable etc, after spending weeks in the trenches fixing trivial nonsense.
- hdhzy 9y agoI've got exactly the same experience: it takes weeks to do a minor adjustment to task flow due to administration overhead but people still say it's super configurable. What difference does this power make if you cannot exercise it?!
- Clownshoesms 9y agoNone. I think like everything IBM, Microsoft, and now Atlassian, no-one ever lost their job by using Jira. i.e. the masses have formed an opinion, Jira won't get you fired. Something else will, so if in doubt, use Jira. Lot of people in doubt out there.
- hdhzy 9y agoGood point. It's a defensive behavior and in a low trust culture one would be more concerned about choosing something good enough rather than risk experimenting with a new but unproven tool.
- Clownshoesms 9y agoWell said.
- mdekkers 9y agoIndeed. I find that the vast majority of the time, their UX actually gets in the way of the power and configurability. Moreover, many things are overly complex, in the sense that you don't get anything back for the complexity introduced.
- pjmlp 9y agoMaybe as corporate fanboy I am biased, but I am yet to find any other similar product, where I have as much joy to use as Jira. Which tells a lot about the alternatives targeted at corporate users.
- Clownshoesms 9y agoI've never had joy using Jira, but if there's something nice out there I'm all for it. Mantis was a PHP one back in the day that just did issue tracking, and I loved it for that. But purely issue tracking, not the whole hog.
- ygra 9y agoFor a lightweight integrated solution I liked Trac quite a bit. JIRA+Confluence+Fisheye (to me at least) don't work as well together, although things are getting better over time.
- Clownshoesms 9y agoI was hoping Gitlab filled this space. I keep hoping someone else will fill this space without doing any work. Time to dust off the open source hands! anyone that knows my code shudders in anticipation
- Clownshoesms 9y agoIf that was a known upvote for my poor code, the pain you are in right now is my revenge.
- angry_octet 9y agoConsidering the code bases of each product began by forking one of the others, it is amazing how hard they have worked since then to prevent them working together. Other companies can only achieve this level of broken through acquisitions, distributed teams, competing for scarce internal resources and stack ranking. Atlassian achieved it by ignoring customer requirements, rapid feature growth, and monolithic java.
- mbesto 9y ago> Well said. Worst UX I've ever seen, with the most ardent corporate fanbase.* I've never understood this trope. Atlassian grew because developers used their product, not corporate fanbasers[0] [0] - http://tomtunguz.com/saas-innovators-solution/ http://tomtunguz.com/saas-innovators-solution/
- sleepychu 9y agoI don't use the terrible bug tracker because I chose to, it's not generally enough to make me leave a company!
- richmarr 9y agoDevelopers are fantastic at bikeshedding on our tools rather than focusing on (a) what's important to the broader company and (b) what's actually usable to anyone who hasn't spent months learning to use our opinionated optimisations.
- Clownshoesms 9y agoYep, you get a developer invested in something, they'll swear black and blue it's the best thing since sliced bread. Till you explain it to them.
- Clownshoesms 9y agoThat's talking about me in my younger days. Everything looks exciting, until you realize it's all patterns that have been done before.
- romanovcode 9y agoNot developers - managers.
- LoSboccacc 9y agoyeah watched grown up adults spending a month deciding and configuring bug level names and then argue a year how to use the severity/priority matrix no thanks.
- Clownshoesms 9y agoWhen all you have to do is hold meetings and decide these issues, that's all you can do :) We're a foolish species most of the time.
- mstade 9y agoSo accurate. I was involved in meetings some time back where the aim was to try and organize a support board in Jira. The lanes were fine I thought, but we also had priority / severity that users could set themselves. My perspective was that this is useless, that people will always set stuff to the highest priority because to them, it probably is. Instead, we should either do away with this altogether and just have the priority be: whatever is on top, and don't let "regular" users change this – or – we have a priority master, a single person responsible for owning these priorities to have a consistent opinion. It doesn't much matter if it's "right" so long as it's consistent, because it is an opinion, not a natural fact. Of course this was shot down and the next several weeks were spent discussing the priority levels. Looking at the board this morning I see all tickets are at the highest priority – shocker! No one cares of course and the point isn't so much whether or not I was right, but the fact that this is what people do for a living makes me less anxious about the impending automation doom. We'll figure out useless jobs for everyone I'm sure!
- Clownshoesms 9y agoThe final straw for me was an outsourced dev asking me about time estimates for an agile project that other developers had estimated for. "How much time will this take?" (Very demanding Asian boss in Australia Post) "No idea, might be quick, might be complex, I don't know your environment." "Well, developers have said 8 points. How much time is that??" "I don't know". His response: "Stay behind after the meeting, I need to talk to you about respect for authority". Fun times.
- cel1ne 9y agoHas anyone tried out YouTrack from Jetbrains?* * https://www.jetbrains.com/youtrack/ https://www.jetbrains.com/youtrack/
- romanovcode 9y agoLooks even worse.
- Clownshoesms 9y agoFelt like an ad too to make it worse.
- cel1ne 9y agoWhat do you mean?
- mdekkers 9y agoyes, a couple of years back. We all got sick and tired of JIRA. After 6 months, our devs were literally begging for JIRA.
- douche 9y agoNo, but thinking about it pretty hard - anything has to be an improvement on what we're currently using. Especially after getting an email this morning that our current solution has had a big data breach...
- drcongo 9y agoIt's the only issue tracker out there that even comes close to having a user experience as poor as JIRA.