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If I buy a ticket from United Airlines, I don't care if they contract it out or code share things with some other company. Your ticket is with one company. It's
by bkor 10y ago
If I buy a ticket from United Airlines, I don't care if they contract it out or code share things with some other company. Your ticket is with one company. It's their responsibility to hold another / the contracted company accountable, not yours.
- masondixon 10y agoAgree. I had a similar dispute with a codeshare ticket in the past. You make a contract with the airline that sells you the ticket and it is their responsibility to resolve the issue with their carrier. In a codeshare dispute, both airlines will blame each other, but it is important to focus all your efforts on the ticket seller.
- chairmanwow 10y agoI agree with you, but I think the author was attempting to describe the subtle incentive structures that motivated the contractors to act as they did.
- chairmanwow 10y agoI agree with you, but I think the author was attempting to describe the subtle incentive structures that motivated the contractors to act as they did.