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DeepBreath: Preventing angry emails with machine learning
- zitterbewegung 10y agoThis brings back memories. Does anyone remember Eudora ? With the spicy pepper that would show how angry you are sending that email?
- mtgx 10y agoI'm sorry Dave, I'm afraid I can't send that message.
- zeptomu 10y agoNot sure why you are down-voted, that comment is spot on, nice reference.
- oakwhiz 10y agoI wonder if machine learning will lead to worsening of the echo-chamber problem. "Error: The message cannot be sent because it does not conform to accepted groupthink."
- golergka 10y agoSorry, your content was removed because we determined that it was linked to fake news content and/or was deemed to offensive for some members of our platform.
- cmdrfred 10y agoIts OK poltifact marked it fake news not a robot. https://i.redd.it/x7oi5njhf7ry.png https://i.redd.it/x7oi5njhf7ry.png http://www.shotinthedark.info/wp/wp-content/uploads/2016/10/Politi22fact22.jpg http://www.shotinthedark.info/wp/wp-content/uploads/2016/10/...
- AndrewKemendo 10y agoAnytime someone has a scary thought about ML it all comes down to control problems - eg. the machine having the final say about what happens without human being able to override it. In gmail now, if you say "attached" in your email but don't attach something, you can still send the message, it just gives you a warning. You're consistently shown improved interfaces and content because of ML, yet those aren't scary and you don't feel out of control. I think people have seen way too many scary movies about AI, and it's tainted our whole discipline.
- Danihan 10y agoLook at red lights as an example. Those are just primitive robots. Yet, when I'm sitting at an empty intersection at night, even though I have excellent, advanced sensors in my eyes, I'm not allowed to just run a red light. Red lights aren't just a "helpful warning." The robots already have the final say in that arena, because human law (for now) backs them up. It's not based on scary movies... primitive robots already force me to waste my time on a nightly basis.
- cortesoft 10y agoYou absolutely can run the red light, it would just be against the law. That has nothing to do with robots. We have been making laws that limit what we can do for millennia.
- mseebach 10y agoGroupthink is mostly a problem because it happens subconsciously. A group that actively wants its members to think a specific way has always had other means. When you're (as the leadership of an organisation) actively installing a filter, I think you'd be quite more likely to install the filter that would say "Error: The message cannot be sent because it merely reinforces the majority viewpoint and does not add new information to the conversation."
- draw_down 10y agoI think anger is ok and justified at times, and not always just a consequence of being in the wrong state of mind, etc. I think we're more and more moving to a mindset where anger is just not really ever acceptable, either to feel or to display. But, that's all a bit heavy for what this is trying to accomplish, which is certainly an understandable goal.
- Pigo 10y agoIt's a concern I share. I know this about a fun use of some high tech sorcery, but life is already too calm for me sometimes. I see people jump through ridiculous hoops to avoid any and all conflict. There are industries built around relieving people of the stress of having to interact with each other.
- coredog64 10y agoTrue story: I sent a technically correct, succinct email to someone in another division. They complained up to their VP, who talked to my VP, and then the st rolled downhill on me. Allegedly, the problem was that I hadn't apologized that they were having a bad experience with a service that we offer.
- iamatworknow 10y agoI've also started questioning how I phrase my own work related e-mails. Yesterday I was sent one from a partner saying that some files we were to transfer to their FTP server (yeah, I know it's 2017) were missing. So I logged into the server manually and checked -- the files were there, created at 5 AM, just like they are everyday when the cron job that generates them was run. So I started my response by saying, "I just checked the server manually and the files were there. Why do you consider them missing?" But then I started to think...would this reply come off as if I were questioning their intelligence? They must believe that the files actually aren't there, or else they wouldn't have sent me an e-mail asking. The same process has been running everyday since February of last year, however, and presumably they had never failed to find the files before yesterday. I just sent the e-mail anyway, but it is interesting that I've been conditioned to question myself over a very innocuous reply to make sure my tone was appropriate, as to not risk offending the other party.
- chejazi 10y agoOf all the Deep* and *.ai branding going around, this is by far the best yet. Email is a great starting point, since we're often more prone to being (brutally, rudely) honest in isolation. Is there a wearable that does this sort of thing with Biometrics and/or sound monitoring?
- danvoell 10y agoI could see this being applied in general customer service. Provide a sentiment analysis on the way in. Determine best way (sentiment) and time to communicate a response.
- grinich 10y agoKind of crazy the Google Cloud team is using gmail.js to build this extension. Gmail.js is a side project by Kartik Talwar who just graduated college and the codebase isn't exactly active. I guess even Google can't find a good way to extend Gmail with their own APIs...
- kartikt 10y agolol
- robbiemitchell 10y agoGoogle isn't a monolith. The author is on one team that wanted a way to encourage use of its services. They used an open source project to achieve it. Doesn't seem _that_ crazy to do rather than wait for some other team to build you an API.
- kartikt 10y agoThe original comment is meant as an observation rather than an attack. It's great to see the author of the post use gmail.js to quickly get the sentiment analysis working with 30 lines of code. The library was a fun side project and has been used by many companies (big and small) over the past few years. Its always nice to see someone make a cool extension on top of gmail. Here is another one that came out a while ago (uses gmail.js) and on the same theme as this original post: http://www.slate.com/blogs/xx_factor/2015/12/29/new_chrome_app_helps_women_stop_saying_just_and_sorry_in_emails.html http://www.slate.com/blogs/xx_factor/2015/12/29/new_chrome_a...
- randomerr 10y agoSlippery slope - This seems like a couple of steps away from forced censoring of emails. I can see this becoming mandatory in emails and messages. But who would control the filters? Will extra meta data with content rating be sent along with message?
- nebabyte 10y ago"Care to change that tone, citizen?"
- sjg007 10y agoSmart. But Gmail also needs a grammar checker.
- arlindohall 10y ago"Careful! This comment is getting pretty negative."
- joering2 10y agoUnless Im slow I spend time going through it, includign pricing page, and I still did not get answer to 2 questions 1) Can I run it out of Google Gmail GUI? I want to send curl in PHP with my key and sentence and get result. 2) So how much will I be charged?
- j2kun 10y ago> These OKRs are entirely unrealistic to finish this quarter. Same score as > THIS IS ENTIRELY UNFAIR These are qualitatively different sentiments.
- unhammer 10y agoThe latter half of http://bikeshed.com/ http://bikeshed.com/ has some nice ideas on how to phrase the feedback ;-)