Consider that statistically if there's any one person having a problem using software run at that acale, a significant number are likely exist with the same pro

Consider that statistically if there's any one person having a problem using software run at that acale, a significant number are likely exist with the same problem without speaking up about it. That's where the opportunity is. On a related note keeping the same thing in mind with software that you're building is a very powerful tool: "it works for me/on my machine" is great, but it discounts the possibility that if one user is seeing a bug or usability issur, chances are that that others are too - and not talking about it.