Thanks for your input, it makes a lot of sense. However, I'm worried reducing churn to less than 1% is very very hard (I don't know if you've ran a SaaS with 1%

Thanks for your input, it makes a lot of sense. However, I'm worried reducing churn to less than 1% is very very hard (I don't know if you've ran a SaaS with 1% churn – It's not as common), and often requires product changes, which may impact overall growth and cause even more churn.