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When you start recording a call, it plays a brief message (e.g. "this call is now being recorded"). If it's an outbound call, you could start recording before t
by chimeracoder 10y ago
When you start recording a call, it plays a brief message (e.g. "this call is now being recorded"). If it's an outbound call, you could start recording before the other person has actually picked up. If it's inbound, they "know" that the other person will hear the message.
It's not actually foolproof if you sit down and think about the edge cases, but that's the rationale behind it. It's a decision driven by the legal team, not the product or engineering ones.
- e12e 10y agoAre there any major jurisdictions where this is actually a requirement? I was under the impression that a) it makes no sense, anyone could use an external recorder, and more importantly b) when you are talking with someone, you don't have an expectation of privacy from the person you are talking with? Where would this meaningless feature-cripling make sense?
- chimeracoder 10y ago> Are there any major jurisdictions where this is actually a requirement? For starters, twelve states in the US, including California: https://en.wikipedia.org/wiki/Telephone_recording_laws#United_States https://en.wikipedia.org/wiki/Telephone_recording_laws#Unite... And telecom companies (Google acting in the role of a telecom company in this case) have certain responsibilities and liabilities if they facilitate illegal recordings.