4 ms·

4.7 is low. 4.6 is where drivers get fired. At 4.5 a lot of drivers won't pick you up.

by Steeeve 10y ago

homakov 10y ago
If my rider rating goes down I will just create a new account. Never cared about it.
brandonbloom 10y ago
At least according to this, 4.7 is quite typical for passengers: http://valleywag.gawker.com/we-asked-you-for-your-uber-score-heres-what-we-learned-1684124433 http://valleywag.gawker.com/we-asked-you-for-your-uber-score...
- Steeeve 10y ago
  I recently read several discussions from uber drivers about passenger ratings. Many drivers will rate passengers 4 or below if they don't tip. And many drivers skip passengers 4.5 or below, some start skipping passengers at 4.6. I posted some quotes from the discussion below. I don't think it's about averages, it's about perception. Drivers know that they get fired at 4.6, and they know that most passengers and drivers give 5 star ratings regardless.
r00fus 10y ago
That's a broken rating system. Why would 4.7 (a 94% score) be middling percentile? And I thought school grade and work title inflation was bad...
- Steeeve 10y ago
  It's the nature of surveys. People know that a sub-100% rating in most surveys is bad - troubleshooting sub-perfect ratings shows up all over the place from restaurants to call centers. So happy people give perfect ratings - 5 stars in this case - for the most part. Drivers have to rate riders before they get their next ride, so every rider gets rated by every driver they pair with. Lyft states (at least they did) openly that a 3 star rating or below will ensure that the driver and rider are not paired again, and will prompt for a text entry explaining what went wrong. I don't disagree that the rating system is broken. But it is what it is and it's not likely to change soon.
  - pc86 10y ago
    This is why if you have a car salesman you like it's important to give them a perfect rating, including the areas where they're not even mentioned, as the entire survey reflects solely on them. If the question asked how your experience with the Finance Manager was, and you give it a 9/10, it could cost your salesman thousands in bonuses, and have no negative impact on the FM at all.
wutbrodo 10y ago
Passenger and driver ratings having the same distribution is an extraordinarily bizarre assumption.
- Steeeve 10y ago
  Quotes from uber drivers discussing: > I picked up a 4.5 tonight and guess what is was a 4.5 type of ride. 2 stars bucko > 4.5 or below are usually problem passengers in my market > Usually I'll pass on anyone lower than a 4.5. > I check the score and if they are below a 4.6 I text and inform them that THEY need to cancel and request another driver. > 4.6 and below? Sorry about your luck. Let the next Uber driver pick up your $2.40 non tipping ass. > I'm hesitant about anything 4.6 or below (depending on if it's a slow night and other factors). > i'm usually skeptical of rides under 4.8, but accept trips at a base of 4.5 in the mornings. most of those folks i've chalked up to being bad drunks, and decent during the day. > If I'm knackered I'll reject a 4.5 or 4.6 as I'm too tired to put up with potential crap. > I skip anyone below a 4.5 unless it's really slow and I'm desperate.
  - Aeolun 10y ago
    Rate inflation is real...
  - solidsnack9000 10y ago
    Where did you see this?
  - lazyasciiart 10y ago
    > I check the score and if they are below a 4.6 I text and inform them that THEY need to cancel and request another driver. I'm amazed that doesn't backfire. Skeptical, in fact.
    - rublev 10y ago
      This has happened to me so many times, lost like $5 each time.
deleted 10y ago
[deleted]

4.7 is low. 4.6 is where drivers get fired. At 4.5 a lot of drivers won't pick you up.

by Steeeve 10y ago

4.7 is low. 4.6 is where drivers get fired. At 4.5 a lot of drivers won't pick you up.

homakov 10y ago

If my rider rating goes down I will just create a new account. Never cared about it.

brandonbloom 10y ago

At least according to this, 4.7 is quite typical for passengers: http://valleywag.gawker.com/we-asked-you-for-your-uber-score-heres-what-we-learned-1684124433 http://valleywag.gawker.com/we-asked-you-for-your-uber-score...

Steeeve 10y ago
I recently read several discussions from uber drivers about passenger ratings. Many drivers will rate passengers 4 or below if they don't tip. And many drivers skip passengers 4.5 or below, some start skipping passengers at 4.6. I posted some quotes from the discussion below. I don't think it's about averages, it's about perception. Drivers know that they get fired at 4.6, and they know that most passengers and drivers give 5 star ratings regardless.

r00fus 10y ago

That's a broken rating system. Why would 4.7 (a 94% score) be middling percentile? And I thought school grade and work title inflation was bad...

Steeeve 10y ago
It's the nature of surveys. People know that a sub-100% rating in most surveys is bad - troubleshooting sub-perfect ratings shows up all over the place from restaurants to call centers. So happy people give perfect ratings - 5 stars in this case - for the most part. Drivers have to rate riders before they get their next ride, so every rider gets rated by every driver they pair with. Lyft states (at least they did) openly that a 3 star rating or below will ensure that the driver and rider are not paired again, and will prompt for a text entry explaining what went wrong. I don't disagree that the rating system is broken. But it is what it is and it's not likely to change soon.
- pc86 10y ago
  This is why if you have a car salesman you like it's important to give them a perfect rating, including the areas where they're not even mentioned, as the entire survey reflects solely on them. If the question asked how your experience with the Finance Manager was, and you give it a 9/10, it could cost your salesman thousands in bonuses, and have no negative impact on the FM at all.

wutbrodo 10y ago

Passenger and driver ratings having the same distribution is an extraordinarily bizarre assumption.

Steeeve 10y ago
Quotes from uber drivers discussing: > I picked up a 4.5 tonight and guess what is was a 4.5 type of ride. 2 stars bucko > 4.5 or below are usually problem passengers in my market > Usually I'll pass on anyone lower than a 4.5. > I check the score and if they are below a 4.6 I text and inform them that THEY need to cancel and request another driver. > 4.6 and below? Sorry about your luck. Let the next Uber driver pick up your $2.40 non tipping ass. > I'm hesitant about anything 4.6 or below (depending on if it's a slow night and other factors). > i'm usually skeptical of rides under 4.8, but accept trips at a base of 4.5 in the mornings. most of those folks i've chalked up to being bad drunks, and decent during the day. > If I'm knackered I'll reject a 4.5 or 4.6 as I'm too tired to put up with potential crap. > I skip anyone below a 4.5 unless it's really slow and I'm desperate.
- Aeolun 10y ago
  Rate inflation is real...
- solidsnack9000 10y ago
  Where did you see this?
- lazyasciiart 10y ago
  > I check the score and if they are below a 4.6 I text and inform them that THEY need to cancel and request another driver. I'm amazed that doesn't backfire. Skeptical, in fact.
  - rublev 10y ago
    This has happened to me so many times, lost like $5 each time.

deleted 10y ago

[deleted]