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The problem here is your cancel reflects poorly on you in Uber's rating system. But otherwise you're absolutely right. I have taken rides from two people who'

The problem here is your cancel reflects poorly on you in Uber's rating system. But otherwise you're absolutely right. I have taken rides from two people who've called, asking for my destination, and I refuse to tell them. It hasn't caused me any problems in those two instances.

dnautics 10y ago
If you have a really shady experience. You report it directly to Uber. Let them know that you think the driver may have adversely rated you, and I feel like customer service will roll it back if it's that important to you. but to be honest, an single experience will get averaged out in the wash.
brandonbloom 10y ago
> your cancel reflects poorly on you in Uber's rating system This is simply not true. I just checked: My rating is 4.73. I've probably taken a few hundred rides with Uber. I assume they adjust ratings for bad experiences, especially if you're a regular rider. By the way: It's not that hard to get consistent 5 stars as a passenger. Be respectful of the driver and follow these steps: 1) Say something like "Hi, are you looking for Brandon? That's me. Good evening. How's it going?" 2) Suffer less than 20 seconds of smalltalk 3) Go about playing with your phone or talking with your co-passengers quietly. 4) Say "This is my stop right there by the red car on the right. Thanks a lot, you have a good night!" - If you're an extrovert, you'd do this anyway (assuming you're not an asshole) and if you're an introvert, it's a good opportunity to exercise your smalltalk with low stakes.
- diminoten 10y ago
  > This is simply not true How could you possibly know this?
  - deleted 10y ago
    [deleted]
- Steeeve 10y ago
  4.7 is low. 4.6 is where drivers get fired. At 4.5 a lot of drivers won't pick you up.
  - homakov 10y ago
    If my rider rating goes down I will just create a new account. Never cared about it.
  - brandonbloom 10y ago
    At least according to this, 4.7 is quite typical for passengers: http://valleywag.gawker.com/we-asked-you-for-your-uber-score-heres-what-we-learned-1684124433 http://valleywag.gawker.com/we-asked-you-for-your-uber-score...
    - Steeeve 10y ago
      I recently read several discussions from uber drivers about passenger ratings. Many drivers will rate passengers 4 or below if they don't tip. And many drivers skip passengers 4.5 or below, some start skipping passengers at 4.6. I posted some quotes from the discussion below. I don't think it's about averages, it's about perception. Drivers know that they get fired at 4.6, and they know that most passengers and drivers give 5 star ratings regardless.
  - r00fus 10y ago
    That's a broken rating system. Why would 4.7 (a 94% score) be middling percentile? And I thought school grade and work title inflation was bad...
    - Steeeve 10y ago
      It's the nature of surveys. People know that a sub-100% rating in most surveys is bad - troubleshooting sub-perfect ratings shows up all over the place from restaurants to call centers. So happy people give perfect ratings - 5 stars in this case - for the most part. Drivers have to rate riders before they get their next ride, so every rider gets rated by every driver they pair with. Lyft states (at least they did) openly that a 3 star rating or below will ensure that the driver and rider are not paired again, and will prompt for a text entry explaining what went wrong. I don't disagree that the rating system is broken. But it is what it is and it's not likely to change soon.
- martinko 10y ago
  Wow that eerily reminds me of the s02e01 of black mirror. No way am I gonna optimize my behavior to get some higher 'rating'.
  - roel_v 10y ago
    What in this list would you do differently? I'm probably a weirdo with insufficient empathy, but I have a hard time imagining how a civilized person would behave otherwise.
    - homakov 10y ago
      I get into the car, surf the web and never talk to the driver. Occasionally if driver starts a discussion I give short answers so it stops quickly. My rating is fine and I enjoy no human interaction
      - roel_v 10y ago
        You never say anything at all? I mean, like, you open the door, sit down, when he stops where you're supposed to be you just get out and don't acknowledge the driver at all? Sure I don't chat with taxi drivers unless I feel like it but you at least say 'hi' and 'thanks' when you get in and out, or not?
        homakov 10y ago
        Of course i say hi & thanks, these are "handshake" words I use automatically interacting with anyone. But no smalltalk, and outside the US, drivers are often silent too
        roel_v 10y ago
        Oh OK, yeah that's how I interpreted the GP as well, so then I still wonder how the steps described aren't the default or even just blindingly obvious to the point that doing anything else is weird. I mean I can see when someone is drunk and is annoying, but apart from that.
- diminoten 10y ago
  https://newsroom.uber.com/updated-cancellation-policy/ https://newsroom.uber.com/updated-cancellation-policy/ It looks like you get charged $10 for canceling now, after 5 minutes of having a driver assigned.

dnautics 10y ago

If you have a really shady experience. You report it directly to Uber. Let them know that you think the driver may have adversely rated you, and I feel like customer service will roll it back if it's that important to you. but to be honest, an single experience will get averaged out in the wash.

brandonbloom 10y ago

> your cancel reflects poorly on you in Uber's rating system This is simply not true. I just checked: My rating is 4.73. I've probably taken a few hundred rides with Uber. I assume they adjust ratings for bad experiences, especially if you're a regular rider. By the way: It's not that hard to get consistent 5 stars as a passenger. Be respectful of the driver and follow these steps: 1) Say something like "Hi, are you looking for Brandon? That's me. Good evening. How's it going?" 2) Suffer less than 20 seconds of smalltalk 3) Go about playing with your phone or talking with your co-passengers quietly. 4) Say "This is my stop right there by the red car on the right. Thanks a lot, you have a good night!" - If you're an extrovert, you'd do this anyway (assuming you're not an asshole) and if you're an introvert, it's a good opportunity to exercise your smalltalk with low stakes.

diminoten 10y ago
> This is simply not true How could you possibly know this?
- deleted 10y ago
  [deleted]
Steeeve 10y ago
4.7 is low. 4.6 is where drivers get fired. At 4.5 a lot of drivers won't pick you up.
- homakov 10y ago
  If my rider rating goes down I will just create a new account. Never cared about it.
- brandonbloom 10y ago
  At least according to this, 4.7 is quite typical for passengers: http://valleywag.gawker.com/we-asked-you-for-your-uber-score-heres-what-we-learned-1684124433 http://valleywag.gawker.com/we-asked-you-for-your-uber-score...
  - Steeeve 10y ago
    I recently read several discussions from uber drivers about passenger ratings. Many drivers will rate passengers 4 or below if they don't tip. And many drivers skip passengers 4.5 or below, some start skipping passengers at 4.6. I posted some quotes from the discussion below. I don't think it's about averages, it's about perception. Drivers know that they get fired at 4.6, and they know that most passengers and drivers give 5 star ratings regardless.
- r00fus 10y ago
  That's a broken rating system. Why would 4.7 (a 94% score) be middling percentile? And I thought school grade and work title inflation was bad...
  - Steeeve 10y ago
    It's the nature of surveys. People know that a sub-100% rating in most surveys is bad - troubleshooting sub-perfect ratings shows up all over the place from restaurants to call centers. So happy people give perfect ratings - 5 stars in this case - for the most part. Drivers have to rate riders before they get their next ride, so every rider gets rated by every driver they pair with. Lyft states (at least they did) openly that a 3 star rating or below will ensure that the driver and rider are not paired again, and will prompt for a text entry explaining what went wrong. I don't disagree that the rating system is broken. But it is what it is and it's not likely to change soon.
martinko 10y ago
Wow that eerily reminds me of the s02e01 of black mirror. No way am I gonna optimize my behavior to get some higher 'rating'.
- roel_v 10y ago
  What in this list would you do differently? I'm probably a weirdo with insufficient empathy, but I have a hard time imagining how a civilized person would behave otherwise.
  - homakov 10y ago
    I get into the car, surf the web and never talk to the driver. Occasionally if driver starts a discussion I give short answers so it stops quickly. My rating is fine and I enjoy no human interaction
    - roel_v 10y ago
      You never say anything at all? I mean, like, you open the door, sit down, when he stops where you're supposed to be you just get out and don't acknowledge the driver at all? Sure I don't chat with taxi drivers unless I feel like it but you at least say 'hi' and 'thanks' when you get in and out, or not?
      - homakov 10y ago
        Of course i say hi & thanks, these are "handshake" words I use automatically interacting with anyone. But no smalltalk, and outside the US, drivers are often silent too
        roel_v 10y ago
        Oh OK, yeah that's how I interpreted the GP as well, so then I still wonder how the steps described aren't the default or even just blindingly obvious to the point that doing anything else is weird. I mean I can see when someone is drunk and is annoying, but apart from that.
diminoten 10y ago
https://newsroom.uber.com/updated-cancellation-policy/ https://newsroom.uber.com/updated-cancellation-policy/ It looks like you get charged $10 for canceling now, after 5 minutes of having a driver assigned.