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Self-Plug. We use our own product (http://www.enchant.com http://www.enchant.com) to support our customers .. It covers email support, a knowledge base website,
by veesahni 10y ago
Self-Plug. We use our own product (http://www.enchant.com http://www.enchant.com) to support our customers .. It covers email support, a knowledge base website, live chat widget for the marketing site (i.e. sales), and an in-app widget that offers both live chat and an embedded knowledge base.
Try it out - it's faster than gmail :)
- troydavis 10y agoI'm a very happy paying customer of Enchant. We tested Intercom (much broader scope than we wanted), Helpscout (among other things, no Markdown support), and a handful of other tools. Enchant does what we need, nothing we don't, and stays out of the way.