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Copying my post from the reddit discussion: https://www.reddit.com/r/teslamotors/comments/5y3fwe/a_very_well_written_story_on_what_i_consider_to/denafgc/ https:

by timdorr 10y ago

Copying my post from the reddit discussion: https://www.reddit.com/r/teslamotors/comments/5y3fwe/a_very_well_written_story_on_what_i_consider_to/denafgc/ https://www.reddit.com/r/teslamotors/comments/5y3fwe/a_very_... Can confirm. I was in an accident 5 months ago [1] and still don't have my car back. The body shop finally got all the parts a couple weeks ago and finished up the build, but because it's all newer revisions of those parts, the car is refusing to boot up. It's been sent up to Tesla to get it serviced by them. Honestly, I don't know when I'll get it back at this point. Good thing I got a P90D... I love the Tesla service folks. They're some of the best. They are just ridiculously overwhelmed. And my follow up comment today: Actually, as a follow up, it appears Tesla Decatur (here in Georgia) has gotten to my car today. I have been getting notifications of software update failures from the app over the past few weeks. I just got some failure notifications now and the car says it's at the service center. And I just got a successful update notification, so I guess they've fixed it. Still, it took about 4 months to go through all the hardware work and end up with this software problem. Tesla Parts was the big choke point in the whole process. Looks like the Tesla Decatur team is down to a 1 week response time, which bodes well for Elon's claims. [1]: https://www.reddit.com/r/teslamotors/comments/55oibb/welp_i_guess_im_getting_a_new_car/ https://www.reddit.com/r/teslamotors/comments/55oibb/welp_i_...

peteboyd 10y ago
I did not know this existed until recently, but you and the article poster probably have a very good claim for diminished value and loss of use. Basically non use of your high-end car for many months. I recently created a short online quiz for a law firm in Florida that checks to see if you have a claim. It was a completely new area of law that I did not even know about. It does email your contact info at the end - in case you want to be contacted. Anyways if anyone is interested it is at http://www.diminishedvalue.law/quiz/ http://www.diminishedvalue.law/quiz/ and is based on Florida law. I am not trying to hype the firm. There are other firms that do the same thing. I just happen to know about this one.
- quasse 10y ago
  I think you might have wanted to do some input validation: http://imgur.com/a/510dc http://imgur.com/a/510dc
  - londons_explore 10y ago
    I prefer sites not to validate fields they have no need for programmatic use of. Every validation has a few users who don't pass. Names longer than expected, people with no surname, phone numbers with an "extension" code, addresses with no house number, email addresses xyz+2@8.8.8.8, etc. Validate only what you need to to make your service work, and when you do, use an official validation library rather than baking your own.
- timdorr 10y ago
  I was made aware of that by the body shop who is doing the repairs. I plan on filing just as soon as I get the car back, which looks to be soon.
Raphmedia 10y ago
Did they provide you a car during this time?
- timdorr 10y ago
  No, because it's not Tesla doing the repair. However, I bought a replacement Tesla instead. I will be Turo-ing and selling the original vehicle after I get it back.
  - Neliquat 10y ago
    That is... dedicated.
    - brokenmachine 10y ago
      What's that definition of insanity again?
maxander 10y ago
It would be interesting to know how spare parts work for a company like Tesla. Their sales, in terms of car counts, are huge for a company of their age but tiny relative to the greater auto industry, and many of their parts are niche things that may require special manufacturers. What I would guess happened with these cases is that there's only one shop that manufactures some vital fob, and it has a lead time of N months when Tesla orders a batch of X bars- where N is potentially very large, because meanwhile the same shop might be in the middle of creating X*100 different fobs for GM and would need to re-tool their assembly line afterwards. Maintaining a reservoir of spare parts in that kind of environment would a guessing game, trading off the chance of this kind of fiasco versus the extra cars that could be made out of otherwise reserved parts.

by timdorr 10y ago

peteboyd 10y ago

I did not know this existed until recently, but you and the article poster probably have a very good claim for diminished value and loss of use. Basically non use of your high-end car for many months. I recently created a short online quiz for a law firm in Florida that checks to see if you have a claim. It was a completely new area of law that I did not even know about. It does email your contact info at the end - in case you want to be contacted. Anyways if anyone is interested it is at http://www.diminishedvalue.law/quiz/ http://www.diminishedvalue.law/quiz/ and is based on Florida law. I am not trying to hype the firm. There are other firms that do the same thing. I just happen to know about this one.

quasse 10y ago
I think you might have wanted to do some input validation: http://imgur.com/a/510dc http://imgur.com/a/510dc
- londons_explore 10y ago
  I prefer sites not to validate fields they have no need for programmatic use of. Every validation has a few users who don't pass. Names longer than expected, people with no surname, phone numbers with an "extension" code, addresses with no house number, email addresses xyz+2@8.8.8.8, etc. Validate only what you need to to make your service work, and when you do, use an official validation library rather than baking your own.
timdorr 10y ago
I was made aware of that by the body shop who is doing the repairs. I plan on filing just as soon as I get the car back, which looks to be soon.

Raphmedia 10y ago

Did they provide you a car during this time?

timdorr 10y ago
No, because it's not Tesla doing the repair. However, I bought a replacement Tesla instead. I will be Turo-ing and selling the original vehicle after I get it back.
- Neliquat 10y ago
  That is... dedicated.
  - brokenmachine 10y ago
    What's that definition of insanity again?

maxander 10y ago

It would be interesting to know how spare parts work for a company like Tesla. Their sales, in terms of car counts, are huge for a company of their age but tiny relative to the greater auto industry, and many of their parts are niche things that may require special manufacturers. What I would guess happened with these cases is that there's only one shop that manufactures some vital fob, and it has a lead time of N months when Tesla orders a batch of X bars- where N is potentially very large, because meanwhile the same shop might be in the middle of creating X*100 different fobs for GM and would need to re-tool their assembly line afterwards. Maintaining a reservoir of spare parts in that kind of environment would a guessing game, trading off the chance of this kind of fiasco versus the extra cars that could be made out of otherwise reserved parts.