"The Power of a Positive No" http://www.williamury.com/books/the-power-of-a-positive-no/ http://www.williamury.com/books/the-power-of-a-positive-no/ They shoul

"The Power of a Positive No" http://www.williamury.com/books/the-power-of-a-positive-no/ http://www.williamury.com/books/the-power-of-a-positive-no/ They should cover that book in software engineering classes. It's a great way to deal with overwhelming floods of feature requests.