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Support & email. It's hard for me to switch modes between writing code and answering email. My solution is to do just one or the other for a day at time to avoi
by elijahparker 10y ago
Support & email. It's hard for me to switch modes between writing code and answering email. My solution is to do just one or the other for a day at time to avoid too much loss in efficiency for either.
- tyingq 10y agoI have this problem too. Is there an affordable service that just does email triage...answering simple stuff from a FAQ/Knowledge Base, and escalating the real stuff to a simple ticket system? Something that works for a very small operation..
- eappleby 10y agoI write code on weekends and after-hours. I've found that in order to build trust with clients and stay on top of new opportunities, I need to be responsive to emails. Product development is a little slower, but since I coded the entire platform, it takes relatively little time to roll out updates. As for work/life balance, I work from home with my wife and daughters and regularly take off an hour here or there. Not for everyone, but this works for me.
- dgudkov 10y agoHaving an online community forum greatly helps with support. We're using Discourse (https://discourse.org https://discourse.org) and it's wonderful (no affiliation with it).