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I won't generalize here and say all Google support sucks, Google support for both Adwords and AdSense sucks so incredibly bad. I don't understand how their COR
by BorisMelnik 10y ago
I won't generalize here and say all Google support sucks, Google support for both Adwords and AdSense sucks so incredibly bad.
I don't understand how their CORE money making products can be staffed by untrained and in my experience uneducated foreign workers.
I've been an AdWords customer for probably 10 years, I won't say how much money I've spent (on behalf of clients) because it would sound like bragging but you would think with that much I'd get some sort of concierge treatment, or at least some sort of "direct line."
Even basic questions and support tickets don't get answered correctly, or in a timely manner.
The sad part is their marketing is so on point. I get clients that get coupons in the mail all the time looking to sign up, and end up not signing up because they arent willing to deal with a non-English speaking person reading from a "conditional logic support script."
- theWatcher37 10y agoCan anyone here provide an example of "good" support from google?
- Dylan16807 10y agoSure. They replaced my defective Nexus 4 quickly and with zero fuss.
- deleted 10y ago[deleted]
- andrewjw 10y agoThey provide much better support than LG regarding replacement of the Nexus 5X for bootlooping issues. Project Fi support has been pretty accessible.
- Buge 10y agoDepending on what you mean by support, when one of my youtube videos was falsely copyright claimed, I disputed it and the claim was removed. When another video was falsely flagged as violating a rule, I disputed it and the flag was removed. When someone started repeatedly stealing my videos and uploading them to their own channels, I reported them for copyright infringement, and the first time it took 1 day to be taken down, subsequent claims only took 30 minutes for the takedown.
- jrnichols 10y agothere are a few, but it usually turns out that the person had contacts at Google or were a high profile blogger or something. ordinary folks? Forget it.
- nikanj 10y agoFWIW my understanding is, the support only sucks on the "paying for ads" side of things. Advertisers, the ones bringing money in, not the ones taking it out, receive extremely good service. Makes sense, if you're cynical
- nikanj 10y agoFWIW my understanding is, the support only sucks on the "paying for ads" side of things. Advertisers, the ones bringing money in, not the ones taking it out, receive extremely good service. Makes sense, if you're cynical