5 ms·
For the lack of a better answer, it sets off my spidey sense. Everything is too nicely worded- there is nothing spontaneous or "real" about it. Imagine if you w
by jimboyoungblood 16y ago
For the lack of a better answer, it sets off my spidey sense. Everything is too nicely worded- there is nothing spontaneous or "real" about it. Imagine if you were hearing those words spoken in person. I don't think they'd ring true.
The photo really is the kicker. Nobody has a photo like that just sitting around on their computer. Obviously a lot of effort, from a number of people, went into producing and editing this blog post. Do you believe the same, obviously skilled, team that produced this finely crafted apology could have unintentionally introduced a pricing structure that jacked up the bill for many of their customers?
I'm honestly surprised that so many people fell for it.
- wolfish 16y agoSpiderman, just because a thing takes effort and is well done, does not mean it is insincere.
- jimboyoungblood 16y agoJust my opinion. It's okay to disagree, you know?
- mcantor 16y agoI still don't get it, dude. What could they have written in that blog post which would have rang true to you?
- jimboyoungblood 16y agoIt's not the "what", but the "how". It doesn't matter anyhow- obviously the apology worked. All the pitchforks have been traded in for hugs and kisses already.
- parfe 16y ago>Instead of our intended result, many of you read my Tuesday e-mail and thought, “You want to send me a big bill for something that I didn’t order and haven’t agreed to? WTF?” The above line makes no sense. The apology never actually mentions what the "intended result" was. The intended change was exactly what the customer thought it was. Zendesk intended the result to be the customers just shut up and take it. Zendesk just couldn't cope with the customer reaction.
- davidu 16y agoIt's a well-written letter followed up with action. Rather than a knee-jerk reaction. That's the definition of sincerity in my book.