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Note that if they did have non-green, they might have to credit you due to SLAs. There's likely a strong disincentive internally to have a problem cause non-gr

Note that if they did have non-green, they might have to credit you due to SLAs. There's likely a strong disincentive internally to have a problem cause non-green status, because it is a metric that will cost amazon money. Amazon has service credits for reduced uptime. As Amazon employees are known for being very very harshly judged on metrics, lying on the status page is thus incentivized. You are looking at the consequences of amazon's employee culture. Metrics or die means the metrics might need to be fudged to keep your and your team's jobs.

Analemma_ 10y ago
"When a measure becomes a target, it ceases to be a good measure." - https://en.wikipedia.org/wiki/Goodhart%27s_law https://en.wikipedia.org/wiki/Goodhart%27s_law It's normally used in the context of economic planning, but it's a law that "data-driven" engineering organizations ignore at their peril.
empath75 10y ago
It seems like they need to separate the status in terms of information for customers from the status in terms of slas. Just tell me what's going on as honestly as you can, we can figure out if we need a refund later.