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But AFAICS they didn't contact AWS support? That would be my very first step, especially when running customer code/services ...
by jwildeboer 10y ago
But AFAICS they didn't contact AWS support? That would be my very first step, especially when running customer code/services ...
- joelhaasnoot 10y agoIndeed, Business Support is 10% of your bill or less and gives access to phone/email/chat support within an hour on production downtime.
- shawabawa3 10y agoWhether or not they contact AWS support, AWS knew about this issue and it should have been RED, not green with a 'note'. I've had about 4 or 5 serious AWS issues in the last 4 years (an issue which impacts multiple instances or services), and literally never had anything other than a green tick. Usually they don't even bother with the note. AWS service status page is completely worthless
- empath75 10y agoIf they're running a status page, you shouldn't have to contact support to get the status. It's pretty well known among heavy aws users that their status page is bullshit.