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We have 2 people on rotation and anything like this you pair with someone else and talk through it. As we like to say "It's only a mistake if we both make it."
by MattRogish 10y ago
We have 2 people on rotation and anything like this you pair with someone else and talk through it. As we like to say "It's only a mistake if we both make it."
- chrissnell 10y agoAbsolutely. Same goes for any ops response. You need two people: one to triage the issue and another one to communicate with external stakeholders and to help the one doing the triage. The military does a very similar thing. An Army company commander usually has a RTO (radiotelephone operator) to handle taking on the radio. This frees the commander to make real-time decisions and response quickly to the situation on the ground, and frees him/her from having to spend time explaining things. A really good RTO will function as the voice of the commander, anticipating what he/she needs to get from the person on the other end of the radio. This is a great characteristic of a good operations engineer, too. While the person doing triage is addressing the problem, the communicator is roping in other resources that might be needed and communicating the current situation out to the rest of the team/company
- deleted 10y ago[deleted]
- throwaway8124 10y agoIndeed, and a very good way to proceed. Another thing to note, is that the RTO will occasionally state someone and "ACTUAL". That means that whomever they are speaking for is actually speaking and not the RTO on behalf of the CO.
- atmosx 10y agoThat is interesting: You're saying that at any given weekend you have 2 ppl on rotation which work on parallel when/if there's a crisis?
- bluedino 10y ago"What? You told me to do that!" "I meant the other server."