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Pop-ups asking me to please take a survey about the user experience of the website, too. Well, I was trying to actually buy something on your website, before yo

Pop-ups asking me to please take a survey about the user experience of the website, too. Well, I was trying to actually buy something on your website, before your goddamn survey pop-up got in the way.

lathiat 10y ago
I've had many sites pop this up within seconds of being on the site. Though the attention span of some might be short, I suspect the data collected by these surveys is highly unhelpful simply because you have not yet experienced the product. Given they're all from the same company usually whose name escapes me right now, you'd think they'd be better at it?
- tmoullet 10y ago
  ForeSee
  - Pica_soO 10y ago
    Lots of unhappy customers in the survey. And we gave that to you for free- we could optimize your web page - for a fee. Even take the survey out- or to the exist- after we are done. A business model worth of our admiration!
  - epistasis 10y ago
    The worst part about their worthless surveys is that it's pretty much impossible to give feedback about the actual survey itself. It's easy to see how this happens; a clueless exec at big-corp decides they need data, survey company gives them a sales pitch they can't refuse, exec never bothers to actually check out the product. These worthless surveys are almost exclusively on the websites large enterprisey companies that got off the clue-train years ago.
- enjo 10y ago
  One of my lobby conversations at a SEM conference dealt with those quick survey popups. The guy I was talking to swore that by putting one on their landing pages conversion increased by like 30%. His theory was that it helps to refocus users who are about to bounce. Give them a second to digest the page and right before they click the back button bring SOMETHING up to grab their attention. They'll just click the survey away and will come back to the page fresh again. I've never tested it, so I have no idea if it works. It's an interesting hypothesis at least.
  - nerdponx 10y ago
    Should be easy enough to A/B test.
  - greglindahl 10y ago
    It could even be true, for his customers. For all you know, he sells inflatable sex dolls, and it's important to focus users to get that sale. The tactics that work for sites selling more mainstream products are probably different.
  - rhizome 10y ago
    The guy I was talking to swore that by putting one on their landing pages conversion increased by like 30%. Yeah, they all say that. The question is: if that's true, then why aren't more sites using "survey popups'?
cfreeman 10y ago
I usually rate one star when an app I'm using tries to force me to review when I'm in the middle of trying to use it.
- greglindahl 10y ago
  Generally that survey result get discarded; one big trick used by many apps is to have surveys that distract you away from leaving negative results in the appstore or other places where the survey result actually counts.
  - mulmen 10y ago
    I'm not sure I understand, they proxy the reviews?
    - vmlinuz 10y ago
      Seen it a few times, although not so much recently... An app would pop up a rating dialog, asking you to give it 1-5 stars. If you chose 5 stars, it would send you on to the Play Store to leave your rating - if you chose 1-4, it would instead give you an in-app feedback form. They couldn't force you to actually leave a 5 star rating, but it was pretty dodgy anyway.
IgorPartola 10y ago
Especially when they pop up as soon as you land on the site. That is just so so stupid.
edblarney 10y ago
"Pop-ups asking me to please take a survey about the user experience of the website, too." Agreed - and those surveys are often powered by? ... Google! This is indeed a little hypocritical of them. We need to do something abut intrusive ads, but I'm not sure this is it.
GrinningFool 10y ago
I don't understand why sites don't make this a simple checkbox on the checkout page.
dheera 10y ago
Also, e-commerce websites that require creation of an account to buy something. There were countless times that I had a credit card in hand, and I gave up when the stupid website required me to register a user account in order to pay and check out. Extra negative points if your account creation process requires a phone number or e-mail address verification step.
- fancy_pantser 10y ago
  Just like the "$300m button story" popular in UX circles: https://articles.uie.com/three_hund_million_button/ https://articles.uie.com/three_hund_million_button/
- nommm-nommm 10y ago
  Totally. A good e-commerce site will give you the option of creating an account only at the end of checkout and the account is totally optional. I've seen it before but unfortunately it's not the majority.
- zimpenfish 10y ago
  Also also e-commerce sites which don't carry your basket over from non-logged-in to logged-in states (ie you start shopping, then remember to login before checking out.)
zamalek 10y ago
The main problem I have is that these popups rarely preload the content. This means that if you are visiting the page internationally, you could be staring at a greyed-out page for a good second before the "X" loads. CTRL+F4 is now a reflex to that backdrop. If your page is less important than an advert then I can't imagine me finding it all that important.

lathiat 10y ago

I've had many sites pop this up within seconds of being on the site. Though the attention span of some might be short, I suspect the data collected by these surveys is highly unhelpful simply because you have not yet experienced the product. Given they're all from the same company usually whose name escapes me right now, you'd think they'd be better at it?

tmoullet 10y ago
ForeSee
- Pica_soO 10y ago
  Lots of unhappy customers in the survey. And we gave that to you for free- we could optimize your web page - for a fee. Even take the survey out- or to the exist- after we are done. A business model worth of our admiration!
- epistasis 10y ago
  The worst part about their worthless surveys is that it's pretty much impossible to give feedback about the actual survey itself. It's easy to see how this happens; a clueless exec at big-corp decides they need data, survey company gives them a sales pitch they can't refuse, exec never bothers to actually check out the product. These worthless surveys are almost exclusively on the websites large enterprisey companies that got off the clue-train years ago.
enjo 10y ago
One of my lobby conversations at a SEM conference dealt with those quick survey popups. The guy I was talking to swore that by putting one on their landing pages conversion increased by like 30%. His theory was that it helps to refocus users who are about to bounce. Give them a second to digest the page and right before they click the back button bring SOMETHING up to grab their attention. They'll just click the survey away and will come back to the page fresh again. I've never tested it, so I have no idea if it works. It's an interesting hypothesis at least.
- nerdponx 10y ago
  Should be easy enough to A/B test.
- greglindahl 10y ago
  It could even be true, for his customers. For all you know, he sells inflatable sex dolls, and it's important to focus users to get that sale. The tactics that work for sites selling more mainstream products are probably different.
- rhizome 10y ago
  The guy I was talking to swore that by putting one on their landing pages conversion increased by like 30%. Yeah, they all say that. The question is: if that's true, then why aren't more sites using "survey popups'?

cfreeman 10y ago

I usually rate one star when an app I'm using tries to force me to review when I'm in the middle of trying to use it.

greglindahl 10y ago
Generally that survey result get discarded; one big trick used by many apps is to have surveys that distract you away from leaving negative results in the appstore or other places where the survey result actually counts.
- mulmen 10y ago
  I'm not sure I understand, they proxy the reviews?
  - vmlinuz 10y ago
    Seen it a few times, although not so much recently... An app would pop up a rating dialog, asking you to give it 1-5 stars. If you chose 5 stars, it would send you on to the Play Store to leave your rating - if you chose 1-4, it would instead give you an in-app feedback form. They couldn't force you to actually leave a 5 star rating, but it was pretty dodgy anyway.

IgorPartola 10y ago

Especially when they pop up as soon as you land on the site. That is just so so stupid.

edblarney 10y ago

"Pop-ups asking me to please take a survey about the user experience of the website, too." Agreed - and those surveys are often powered by? ... Google! This is indeed a little hypocritical of them. We need to do something abut intrusive ads, but I'm not sure this is it.

GrinningFool 10y ago

I don't understand why sites don't make this a simple checkbox on the checkout page.

dheera 10y ago

Also, e-commerce websites that require creation of an account to buy something. There were countless times that I had a credit card in hand, and I gave up when the stupid website required me to register a user account in order to pay and check out. Extra negative points if your account creation process requires a phone number or e-mail address verification step.

fancy_pantser 10y ago
Just like the "$300m button story" popular in UX circles: https://articles.uie.com/three_hund_million_button/ https://articles.uie.com/three_hund_million_button/
nommm-nommm 10y ago
Totally. A good e-commerce site will give you the option of creating an account only at the end of checkout and the account is totally optional. I've seen it before but unfortunately it's not the majority.
zimpenfish 10y ago
Also also e-commerce sites which don't carry your basket over from non-logged-in to logged-in states (ie you start shopping, then remember to login before checking out.)

zamalek 10y ago

The main problem I have is that these popups rarely preload the content. This means that if you are visiting the page internationally, you could be staring at a greyed-out page for a good second before the "X" loads. CTRL+F4 is now a reflex to that backdrop. If your page is less important than an advert then I can't imagine me finding it all that important.