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In my opinion, this is not hustling but ambulance chasing. Every tech company is going to have bad operational issue days. Going at your competitors customers
by ejcx 10y ago
In my opinion, this is not hustling but ambulance chasing.
Every tech company is going to have bad operational issue days. Going at your competitors customers regularly when your competitors have bad days will net you more negative reactions than positive, in my opinion.
- bradleyprice 10y agoMy reaction entirely. I wouldn't want to build my business up on these types of customers, because as quick as they left X and came to you, they'll leave you as well. Not to say that you shouldn't do your best to make sure your customers are always able to continue business, but like you said, everyone has their bad days. I'd choose to have loyal customers that aren't jumping on social media at the drop of a hat and publicly "chastising" the company. * Also, "I'd love to speak to you more about the issues you're experiencing" does not mean "offer to help fix the problem" as he mentioned. Unless he means, leave his current provider to move to them.
- jbsimpson 10y agoTo be honest, the hosting provider I use is so cheap I don't think there was too much loyalty to begin with.
- bad_user 10y agoIf your hosting provider is cheap, then that's one reason for why they might provide bad service. You get what you pay for in general. Or in other words, changing one cheap hosting provider for another won't help with reliability much.
- jbsimpson 10y agoFair point, although one could argue that its situations like these that are potentially most likely to make you reassess how much you want to spend on hosting - these guys are actually more expensive.
- plaguuuuuu 10y agoIt's also literally spam - unsolicited advertisement.
- sb8244 10y agoThis is not spam by the US definition. It is by some European countries, though.
- wfunction 10y agoWhat is spam by the US definition?
- sb8244 10y agoI agree with this site about it: https://www.spamhaus.org/consumer/definition/ https://www.spamhaus.org/consumer/definition/ The key here would be unsolicited (yes) and bulk (possibly no). It is impossible to tell based on the blog post, but I find it less likely that there was a bot designed to find customers after a rival outage than a human doing it. If there was a bot however, that would be spam. I think many people on here would agree that it is annoying and would probably be ignored or marked as spam, but I don't think it is spam. It is definitely spam in other countries, though, where the criteria is unsolicited.
- Dylan16807 10y agoSomething can be bulk and spam without being automated.
- bad_user 10y agoI don't agree with labeling as spam only messages sent in bulk. The flaw in this definition is that the recipient has no way to tell whether a message was sent in bulk or not. After all, if spammers have a database with your address in it, they can have your name as well, or they can guess it from the email address and thus personalize the email you receive. And if the recipient can't tell whether a message was sent in bulk or not, then guilt can't be easily established, requiring a costly investigation from competent authorities. The problem with email is that it's very cheap to send, much cheaper than making phone calls and the problem with spam is that if unaddressed, it renders your email address unusable, with important, legitimate email being lost in noise, so it does have a high cost for recipients. And that cost for recipients is the same, whether those emails where sent in bulk or not. So you see, such a rule is designed to protect spammers, to shield them from legal liability.
- Trundle 10y agoAmbulance chasing would count as hustling.