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They also require a 3 year contract where if you go out of business before then they require you to pay thousands in monthly minimums (read the ENTIRE contract
by bkrausz 16y ago
They also require a 3 year contract where if you go out of business before then they require you to pay thousands in monthly minimums (read the ENTIRE contract before signing up). They claim to be very startup-friendly, but really their terms are not that great.
I've heard great things about their service, but I found CDGCommerce to have much better terms.
- bryanjohnson 16y agoWe (Braintree) have no contracts and no termination fees. Merchants can leave whenever they want and for whatever reason without penalty. Some of our sponsoring banks unfortunately have cancellation fee language (that we don't control and are trying to get removed) but we provide an addendum to every customer that states they will never be responsible for any cancellation fees.
- bkrausz 16y agoI see on your application page that you have that addendum. I'm sorry for the incorrect statement, the rep I worked with last year didn't do a good job of communicating requirements (also was very inflexible with monthly fees). I will be sure to keep Braintree in mind for my next venture
- merrick33 16y agoBraintree has gone out of their way to help my company out, they are extremely startup friendly. My customer service rep at Braintree handles regular billing inquiries and has also helped me with some coding issues - that speaks volumes in my book.