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This is what I find so silly. Companies have all this information about you that is actually relevant to their customer support. They could get so much out of m

• fragmede 10y ago
  It's easy enough to imagine reasons why. Especially when a business classifies entire divisions as being either a cost or profit center, customer support tends to lose out and be considered a cost center. Every penny that goes into a so-called cost center is then scrutinized and subject to being deemed frivolous. It's no wonder, then, that spending money and engineering time on something that would cause customers to be something unmeasurable, like being slightly less aggravated, is not prioritized or even cut, as being extravagant. To that end, despite Comcast and airlines low customer satisfaction ratings, they seem to be doing alright.