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They may use the carrot, but trust me, its the stick that keeps them doing it. I once worked at a movie theater where if a manager heard you forget to upsell to
by Psyonic 16y ago
They may use the carrot, but trust me, its the stick that keeps them doing it. I once worked at a movie theater where if a manager heard you forget to upsell to a customer, you could be fired on the spot. I even witnessed it a few times. Manager's friend bought some popcorn, didn't get upsold, manager asked said friend if he was suggested anything, and when he found out he wasn't, walked over to the counter and told the kid to take off his vest and leave.
- pbhjpbhj 16y agoWas it for failing to upsell or was it simply because the manager was a jerk who wanted to feel important in front of his friend.
- Psyonic 16y agoNo doubt both. Managers at those kind of jobs tend to be dead-ended mid 20's, and need to push around teenagers to feel important since anyone their age can see the truth. They also tend to prey on teenage girls... not a pretty sight.
- Psyonic 16y agoNote: Probably not the case everywhere, but definitely was the norm where I grew up in the burbs.