> How should I ask for help/bugfixes/solutions? How can I get across that an issue is a "showstopper" for us without demanding anything? While I know that fro

> How should I ask for help/bugfixes/solutions? How can I get across that an issue is a "showstopper" for us without demanding anything? While I know that from experience that these situations can be frustrating and even costly, why should your showstopper put an onus on anybody but you in absence of a support agreement? I think here you can certainly ask and explain your situation. But if the answer is "no, I can't right now", your response needs to be to find someone with the knowledge, time and willingness to make the change on a fork of the original repo/source. This may require a contract or other arrangement. It may or may not ever get upstreamed - because upstream has to consider whether a given approach to a fix is in line with what they want for the direction of the project. Regardless, though, it ensures you get the fix that is a critical showstopper for you.