5 ms·
There have been a lot of instances of this happening to feminist or LGBT groups on Facebook and YouTube. These systems are fantastically abusable.
by azernik 10y ago
There have been a lot of instances of this happening to feminist or LGBT groups on Facebook and YouTube. These systems are fantastically abusable.
- walrus01 10y agoIf I were setting up an automated abuse-report-receiving system that could automatically disable accounts, I would run some sort of filter for "is the account reporting the abuse itself a newly created account, and/or one with suspiciously low and non-human looking usage patterns?". But on the other side, malicious actors can solve that problem by having clickfarm workers in bangladesh create 30 fake facebook accounts, post random drivel on them for a week to make them look like they're in use, and then use those to report abuse.
- londons_explore 10y agoOne can require the account before many years old before having much weighting. Also, require verified phone number by sms or a verified non prepaid credit card. Allow the user to use your site without that stuff, but restrict actions that spammers like to requiring it.
- zdkl 10y agoRequiring phone number or credit card is an extremely effective way to have a large class of (legitimate) users nope out of your service
- walrus01 10y agorequiring a credit card is a good way to stop 90% of the developing world from using your application... Stop a randomly chosen person on the street in a big city in India, Pakistan or Bangladesh and ask them if they have a visa or mastercard.
- ygra 10y agoHeck, even in Europe they usually don't.
- Dylan16807 10y agoTo report, not to make an account.
- mschuster91 10y ago> If I were setting up an automated abuse-report-receiving system that could automatically disable accounts, I would run some sort of filter for "is the account reporting the abuse itself a newly created account, and/or one with suspiciously low and non-human looking usage patterns?". That does not help against these kiddy vandals mentioned in the article.
- walrus01 10y agoyes, exactly why it's a hard problem to solve.
- mschuster91 10y agoThe solution is simple: Hire support people - and both train and allow them to deviate from the usual support flowcharts. Oh, and check if they actually speak English well enough to communicate with customers. As a customer, I instantly notice outsourced callcenters.
- walrus01 10y agoThe solution is not simple, if you're on the business management side and need to concern yourself with the fully loaded yearly office space, overhead, payroll/benefits cost of hiring hundreds of well trained, motivated, educated, english speaking customer support reps to support your 20+ million "free" customers...
- tetrep 10y agoSimple and cheap are not the same. The solution is simple, it's just also expensive. This is the general "problem" with customer support, good support is not cheap, nor is cheap support good.
- mschuster91 10y agoIt all boils down to classic capitalism: privatizing profits (money not spent on support teams) and socializing losses (wasted police funds on SWATting, often needed psychological care for victims, lost productivity due to hacks)... Once these losses are factored in, the tide swings towards support staff. But unfortunately that won't happen any time soon.
- azernik 10y agoThe cases I've heard of have generally been crowd-sourced, not automated.
- codedokode 10y agoI guess this abuse reporting system was made to block spam via messages that are sent when adding a contact. But Microsoft doesn't check if the reported user is a spammer and whether he had sent any add requests.