This seems like a great idea once fuzzed out. However I can also see it further frustrating customers seeking direct answers. Pitching as an auto-triage seems t

This seems like a great idea once fuzzed out. However I can also see it further frustrating customers seeking direct answers. Pitching as an auto-triage seems to make more sense to me than 'deal with' customers. Delivering complex info in average-human digestible bits may also find a niche, perhaps for fitment or options in a complex but easily matrixable dataset, such as auto part interoperability.