10 ms·
This seems like a good place to tell Uber users that the only way of removing your credit card details from your Uber account is to either: a) plead with Uber'
by johansch 10y ago
This seems like a good place to tell Uber users that the only way of removing your credit card details from your Uber account is to either:
a) plead with Uber's customer service to do so
or
b) add another payment method (like another credit card)
This, of course, is horribly bad practice. I can only imagine that they arrived at this very peculiar arrangement after extensive A/B testing - Uber has hired plenty of FB folks and those people tend to be really into that kind of thing. I haven't seen this kind of outright customer-hostility from a large Internet company.. well, ever, before.
So, no, I'm not surprised that this company is doing other unethical things - it sort of seems interwoven into their DNA.
- llukas 10y agoLOL. That's why some banks have option to generate CC numbers on the fly and tying those numbers to particular vendor.
- johansch 10y agoThat is exactly what I ended up using (to create a second "payment method" with limited funds so that I could delete the real one). But still, this is not something that I expect to have to stoop to when dealing with an Internet company valued at ~$68B. Btw: This is what you get when you try to delete the first (and last) valid payment method: http://i.imgur.com/Y4PEOS4.png http://i.imgur.com/Y4PEOS4.png
- mbreedlove 10y agoWho still does that? I know American Express used to offer one-time CC numbers, but no longer does.
- fgandiya 10y agoBank of America does. Only for credit cards though.
- cookiecaper 10y agoI know Discover offered it about ten years ago (saw a friend use it). I don't know if they still do. Always thought it was a cool feature and wanted a card that would allow it, but up to this point I don't think any of mine do.
- dtparr 10y agoDiscover stopped offering them a few years back. At one time I had three cards that had this option and they all slowly stopped, basically saying their fraud detection was good enough the extra trouble wasn't worth it for them.
- techsupporter 10y agoI have a credit card called Final VISA that does it as their main feature. (Signed up for it from here on HN; it's OK.) Another company, Privacy.com, does on-the-fly numbers as debit cards drafting from your bank account.
- thasaleni 10y agoSuch a shame that Privacy.com app is country locked, I'm from South Africa and would definitely use something like this
- kgrin 10y agoCertain Citibank cards (not all though)
- panda88888 10y agoMy Citibank MasterCard provides one-time use CC number.
- kalleboo 10y agoMy bank in Sweden supports it for their MasterCard debit cards
- mszkoda 10y agoBoA appears to have it. https://www.bankofamerica.com/privacy/accounts-cards/shopsafe.go https://www.bankofamerica.com/privacy/accounts-cards/shopsaf...
- firloop 10y agoAirbnb works the same way with credit cards.
- JumpCrisscross 10y agothe only way of removing your credit card details from your Uber account is to... You could also ask them to delete your account and certify that all PIO and payment information has been purged. Depending on your state if residence, there may be other things you can ask for.
- dominotw 10y ago>So, no, I'm not surprised that this company is doing other unethical things - it sort of seems interwoven into their DNA. Grubhub refused to delete my account even after pleading with them to do so many many times. To me seems like a general tech company trend not something specific to uber.
- robrenaud 10y agoIs it legal to refuse to delete a users account?
- jbronn 10y agoYes. Unless they said otherwise in their TOS.
- deleted 10y ago[deleted]
- dominotw 10y agothats what i assumed too. they outright told me that they won't delete my account. Instead they sent me bunch of these totally irrelevant emails to me( probably just made a false assumption due to the timing) "Thank you for reaching out and providing us with the opportunity to clarify. We welcome and accept employees with all political beliefs at Grubhub, no matter who they voted for in this or any election. We do not discriminate on the basis of someone's principles, or otherwise. The message was intended to advocate for inclusion and tolerance -- regardless of political affiliation -- during this time of transition for our country. Thank you, Grubhub"
- deleted 10y ago[deleted]
- kbart 10y agoActually, it depends on a country. For example, EU laws override ToS.
- deleted 10y ago[deleted]
- Hilyin 10y agotry changing your card's expiration date to an expired date, this has worked for me in other situations like this
- johansch 10y agoTrying to do that: "An error occurred trying to fulfill your request".
- dharmon 10y agoChange it to expire this month and wait a few weeks?
- paulmd 10y agoCredit card vendors with a high reputation score have extraordinary powers. During the credit card auth they are told whether the expiration, CVV, and ZIP code match and they can choose to accept the charge even if they do not match, although they do so at some additional risk of the charge being flagged/reversed. They can even charge expired and cancelled credit cards as well. Expiration/CVV/ZIP checking are an additional security layer but they are there for the merchant, not for you. A credit card number is all a merchant actually needs to make a charge. > Most consumers think their credit card expiration dates -- the month and year in which their cards are supposed to be renewed -- are a sacrosant security feature, without which a business can't process a payment. > In fact, big players in the U.S. consumer-sales industry have developed informal agreements with credit-card issuers that allow charges to be made to consumers' credit cards without specifying the expiry month and year. This procedure works even after an individual's card has expired and been re-issued with a new expiration date. http://www.datamation.com/columns/executive_tech/article.php/3607996/Credit-Card-Expiration-Dates-Are-Obsolete.htm http://www.datamation.com/columns/executive_tech/article.php...
- ibejoeb 10y agoI was recently unsettled when I installed Lyft on a new phone after a pretty long lapse. Sure enough, with no verification of any kind, my credit card information was still there. Apparently it is keyed to the phone number. Insane.
- briceb8e 10y agoSet Paypal as payment method, then close Paypal account.
- ars 10y agoJust use an online credit card number generator to put in a random number. Also see if you can use a test number (there are lists online).
- kakarot 10y agoGreat short-term solution, bad long-term solution.
- ars 10y agoWhy? If someone tries a charge it'll get rejected since the name and expiration date won't match (unless you get crazy [un]lucky). Just change it to that and never use it.
- kakarot 10y agoIt doesn't solve the problem of Uber's Dark UI tactics, and it's a fend-for-yourself solution that leaves behind the less savvy majority of users.
- paublyrne 10y agoIs there any concern that in doing this you're exposing yourself to accusation of attempted fraud?
- tomsthumb 10y agoOne the one hand you /do/ want them to believe the fake is your cc number, but on the other hand you /don't/ intend they charge the number.
- dmichulke 10y ago"Oh, I must have accidentally mistyped a few digits, however, since I don't intend to use your service anymore, you can just delete it" "Well, I cannot delete it" "Oh, well, thanks, good bye"
- bigmofo 10y agoWhen you lose your credit card and you call your credit card company and them them that you lost it, they issue you a new card with new numbers; this way anybody that had the information on the card would not be able to make further transactions. I would consider the card lost when a company would not delete the credit card information on my request to delete the information.
- singlow 10y agoA new number doesn't necessarily prevent charges from vendors who had the old one. For your convenience the banks actually allow new charges on the old cards after they are cancelled. I assume they whitelist vendors that have good reputations or filter based on patterns of charges against your account which you have not disputed. Verizon was able to charge against my old account for over a year. I kept getting snail mail letters from my bank telling me that the card I was using had been cancelled and that I needed to update it, but I kind of just wanted to see how long they would let it go. In other cases, the bank will actually update the vendor with your new card number so that subscriptions are not interrupted.
- ranman 10y ago>In other cases, the bank will actually update the vendor with your new card number so that subscriptions are not interrupted. That's apparently a feature: https://usa.visa.com/dam/VCOM/download/merchants/visa-account-updater-product-information-fact-sheet-for-merchants.pdf https://usa.visa.com/dam/VCOM/download/merchants/visa-accoun...
- cm2187 10y agoEven if it is stolen? This thing is massively dangerous. It ensures your credit card details are stored all over the place for them to be leaked or stolen, with no way for the consumer to clean this up.
- brianwawok 10y ago
- pyrale 10y agoI would be surprised to learn that method b actually deletes any information from Uber's db.
- jayajay 10y agoYeah, this news doesn't even make me mad anymore. Companies have my data, and I assume that bored employees who know matlab and SQL can plot interesting graphs about me. I'll be damned if Zuck wasn't snooping on students' private conversations when he was 19. Kid like him? He must've been feeling like God. Hell, if I was 19 and could look at M-rated messages between my friends, I probably would've too. What makes me more mad is the official policy you mention -- not carrying out my account-related requests. I couldn't care less what their employees masturbate to. If I ask for my account to be deleted, I would prefer they carried that out.
- grey-area 10y agoGoogle Adwords do this, and vultr.com do it as well. I agree it's really user-hostile and a dark pattern to allow users to enter payment details and then refuse to delete them. I don't want to leave my credit card details on the servers of hundreds of companies, or allow them to charge at will, but it's obvious why from the companies point of view why this is attractive.
- johansch 10y agoAt least Adwords is a mostly B2B service. Google doesn't do this on their consumer-focused services.
- eeeeeeeeeeeee 10y agoI uninstalled Uber after it wanted to track my location before and after using the app. That wasn't the only reason, but it was the final straw. As much as I loathe using taxis, I'm actually more annoyed with Uber and their business practices.
- manyxcxi 10y agoI don't have any financial stake in them, I'm just a pleased patron, but it's this stuff that had me leaping to be an early adopter of Final[0]. Flat out, it's a credit card- but with their site or app you can generate single use numbers and CV2, or you can generate merchant locked numbers for things like Uber. There's a lot more they offer, but those two things are what I got it for and how I use it. [0] https://www.getfinal.com https://www.getfinal.com
- Xcelerate 10y agoAny quicker way to get that than waiting for 354,000 people to get it first?
- mszkoda 10y agoSome banks offer a similar service on their credit cards. I know BoA has one called ShopSafe[1] and I'm sure there are others. [1]https://www.bankofamerica.com/privacy/accounts-cards/shopsafe.go https://www.bankofamerica.com/privacy/accounts-cards/shopsaf...
- mikehollinger 10y agoCiti offers a one time use credit card number feature on some of their account types and has done so for quite some time.
- vitobcn 10y agoI believe this is what https://privacy.com/ https://privacy.com/ does as well without the wait time.
- SippinLean 10y agoSome caveats being an industry-low cash back (1%) and they charge an annual fee after the first year. Another alternative is to check with your current CC company, many already offer single-use numbers.
- angry-hacker 10y agoAnother way I discovered by accident: Add paypal, remove cc, revoke PayPal from its own settings. PayPal is left there buy there is no way to charge you anymore.