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It wouldn't cost them too much, they just don't have an incentive. They've got a virtual monopoly on the search market. If there were 5 different search engin
by tw04 10y ago
It wouldn't cost them too much, they just don't have an incentive. They've got a virtual monopoly on the search market. If there were 5 different search engines with market share split between them all, you can bet that they'd either need to provide superior support or superior margins to maintain their market share.
This is a symptom of a monopoly, not a symptom of the market/an inability to make money while providing support. I mean... let's get real, look at their quarterly income statements. There is a LOT of wiggle room to hire support personnel,
- trome 10y agoSure, they could afford to hire support personnel, but they would be deluged with inquiries on day 1, even if less than 1 percent of Google's users contacted them every 5 years.
- Yrlec 10y ago1% of ~2 roughly billion users = 20 million users. With one request every 5 years that'd be roughly 10k support requests per day. Considering that a lot of the cases can be answered very quickly (or possibly automatically) you can easily handle that with a couple hundred employees. The cost of that would be roughly 1/1000 of Google's annual income.
- newjersey 10y ago> The cost of that would be roughly 1/1000 of Google's annual income. I don't own Google stock but 0.1% of revenue would be a huge number that you just can't blink away. Especially when it is not a one-off whim I mean spectacular moonshot but rather an ongoing business obligation. I hate that the service sucks but I'd rather they don't waste money like this.