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Interesting. I've always had a very pleasant experience with support for my apple devices. To the degree that I've had two laptops repaired for free that were o

by ricw 10y ago

Interesting. I've always had a very pleasant experience with support for my apple devices. To the degree that I've had two laptops repaired for free that were out of warranty. Getting an iPhone screen officially repaired on the spot is something that still amazes me. In the end, googles lack of support is one of the major factors I'm willing to pay the extra cash for Apple devices. That plus privacy and thought out security.

X86BSD 10y ago
Same here. The fact the above poster got two replacement phones for free is proof they have good service. You think a dead pixel on a google pixel phone will get replaced? Let alone twice. I don't think so. Apple has good service but they won't repair/replace everything. But i find them more than reasonable when something goes wrong.
- Dylan16807 10y ago
  > The fact the above poster got two replacement phones for free is proof they have good service. Not it's not. A replacement for a hardware problem is only good service if the new one does not have the same hardware problem. Replacing a broken part with a broken part is slightly worse than doing nothing at all.
josephg 10y ago
I think Apple's phone support has been overhauled recently to make it way better. I called about an issue on my new touchbar macbook pro and the person I talked to stayed on the line for about 45 minutes with me, including waiting while I reinstalled macos over the top of itself. After the problem seemed to be resolved he gave me his email address so I could talk to him directly if it happens again. He promised they'd sort it out one way or another. I believe him - I have no doubt they'll send me out a replacement if the issue keeps showing up. Its a super expensive laptop so I'm definitely paying for it. But it sure is nice to get a personal, premium experience like that from customer support.
sipos 10y ago
Thought out security? Apple seems to be on some sort of mission to tie everything to your fingerprint, something that people have demonstrated is easy to fake if you have an image of the fingerprint. There was a massive issue about the FBI getting access to that iPhone but, when they tried to do it themselves (instead of getting Apple to give them a really easy way to do it that they could use in future, which was their initial goal) it was easy for them to do. Apple is not doing a good job with security. They are doing a good job with PR, including convincing people that don't think about it too closely they are doing a good job with security. Look at it more.closely and you can only conclude that they don't actually care about security, just the perception of it.

by ricw 10y ago

X86BSD 10y ago

Same here. The fact the above poster got two replacement phones for free is proof they have good service. You think a dead pixel on a google pixel phone will get replaced? Let alone twice. I don't think so. Apple has good service but they won't repair/replace everything. But i find them more than reasonable when something goes wrong.

Dylan16807 10y ago
> The fact the above poster got two replacement phones for free is proof they have good service. Not it's not. A replacement for a hardware problem is only good service if the new one does not have the same hardware problem. Replacing a broken part with a broken part is slightly worse than doing nothing at all.

josephg 10y ago

I think Apple's phone support has been overhauled recently to make it way better. I called about an issue on my new touchbar macbook pro and the person I talked to stayed on the line for about 45 minutes with me, including waiting while I reinstalled macos over the top of itself. After the problem seemed to be resolved he gave me his email address so I could talk to him directly if it happens again. He promised they'd sort it out one way or another. I believe him - I have no doubt they'll send me out a replacement if the issue keeps showing up. Its a super expensive laptop so I'm definitely paying for it. But it sure is nice to get a personal, premium experience like that from customer support.

sipos 10y ago

Thought out security? Apple seems to be on some sort of mission to tie everything to your fingerprint, something that people have demonstrated is easy to fake if you have an image of the fingerprint. There was a massive issue about the FBI getting access to that iPhone but, when they tried to do it themselves (instead of getting Apple to give them a really easy way to do it that they could use in future, which was their initial goal) it was easy for them to do. Apple is not doing a good job with security. They are doing a good job with PR, including convincing people that don't think about it too closely they are doing a good job with security. Look at it more.closely and you can only conclude that they don't actually care about security, just the perception of it.