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One thought: FitBit's customer service with me has been nothing but exceptional from start to finish, and is the reason I have bought several for family member
by alexholehouse 10y ago
One thought:
FitBit's customer service with me has been nothing but exceptional from start to finish, and is the reason I have bought several for family members.
I would hope that FitBit would recognize the loyalty they create based on this quality of service could be magnified by grandfathering Pebble's various services and by maintaining them, while helping Pebble users to transition at their convenience. This would allow Pebble users to continue to have functioning Pebble watches, with the likelihood of sticking with FitBit once the watch does finally break.
- Yhippa 10y agoFitbit only bought Pebble's software assets and brought over just under half their people.
- JaceLightning 10y agoTechnically didn't buy them--just sent them offer letters for jobs if they want them.
- wvenable 10y agoFitbit doesn't own any of the services so they can't maintain them even if they wanted to.
- Kihashi 10y ago> It is because of the close collaboration with the Fitbit team that the Pebble user experience will continue. Fitbit will maintain services so that Pebble devices continue to work as normal. Pebble functionality and service may be reduced in the future. FTA