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A DigitalOcean like support community for your website in 3 minutes Hi, Soufian from Haash here, i've always found DigitalOcean support community https://www.

by maliman 10y ago

A DigitalOcean like support community for your website in 3 minutes Hi, Soufian from Haash here, i've always found DigitalOcean support community https://www.digitalocean.com/community/questions https://www.digitalocean.com/community/questions smart and fascinating. A clever way to deliver support and manage knowledge. One of the reasons they came from nothing and became rapidly popular. Haash is basically getting the same community support hosted space in few seconds. Just signup, create, tweak it to match your website feel and start using it. Would be happy to answer any questions

satysin 10y ago
Are you in any way associated with Dropbox? If not your site feels a little too familiar.
- maliman 10y ago
  No. kind of, the colors and the simplicity maybe. Dropbox's UX is a good design and UX standard.
  - fibbery 10y ago
    Wow no, it's not just the colors. Putting their front page and yours side by side the similarities are unmistakeable (nav position and style, button styles, use of centered line drawing on landing page, some of the copy). Whether it was intentional or not, I would change some things up to avoid confusing people and any legal implications that might have.
    - tobltobs 10y ago
      And don't forget those buttons with round corners. /s
    - freehunter 10y ago
      Sooo... basically they used Bootstrap like every other site? The thing that's throwing you is the hand-drawn picture of a computer, like Dropbox has. Other than that, it looks like every other site that uses Bootstrap.
    - photoGrant 10y ago
      I'm sad you were down voted because I felt this was a Dropbox project, too. Especially with the graphic element. It DOES feel a little too familiar. If multiple people's opinions are to be rejected, well...
      - satysin 10y ago
        Yeah my first thought was this is a Dropbox project.
        maliman 10y ago
        A lot of startups now are using almost the same styling libraries.
mbenjaminsmith 10y ago
Would this be a viable replacement for a support / community forum? I'm a DO customer but never have questions so I'm not sure what their support setup looks like.
- maliman 10y ago
  Yes it meant to be a better replacement for classic forums that are generally noisy and hard to deal with. Haash works more like Stackoverflow when it comes to questions and stays very simple with tutorials crowdsourcing too. For using it as a customer support, generally DO encourages you to publish your question on the community instead of going with private chat and support tickets as when the question and answer go public everyone else can benefit from it and most importantly find it in milliseconds when searching on Google. another reason is that your need for creating docs out of repetitive support queries massively drops as the Q&A is your docs.
yalooze 10y ago
Small piece of feedback but I would increase the contrast of your fonts to make it a bit easier to read (it's far from the worst I've seen but if you compare it to the DO community you link to, theirs is easier to read). Also, the home view eg. https://slack.haash.io/ https://slack.haash.io/ feels quite wide and is hard to look across to see the 'Date' and 'Views' which are all the way to the right. When you click into a question eg. https://slack.haash.io/151/how-can-remove-files-that-deactivated-members-have-uploaded https://slack.haash.io/151/how-can-remove-files-that-deactiv... this width seems good and is easier to scan. Overall I like the clean and simple approach. Very little noise to distract you which is nice.
- maliman 10y ago
  Hi Yalooz, thanks for the insights. Ok we'll work on that
- cabalamat 10y ago
  > I would increase the contrast of your fonts to make it a bit easier to read Changing it from 300 weight Lato to 400 weight of the same font would also help.
  - maliman 10y ago
    Got it, we'll revise it sure,
- hanspeter 10y ago
  Just nitpicking a little. It's not the contrast that needs adjustment. The font color is almost black which should give sufficient contrast on a white background. The font width is very thin however, and it would make it more legible to increase the font width in the body text.

by maliman 10y ago

satysin 10y ago

Are you in any way associated with Dropbox? If not your site feels a little too familiar.

maliman 10y ago
No. kind of, the colors and the simplicity maybe. Dropbox's UX is a good design and UX standard.
- fibbery 10y ago
  Wow no, it's not just the colors. Putting their front page and yours side by side the similarities are unmistakeable (nav position and style, button styles, use of centered line drawing on landing page, some of the copy). Whether it was intentional or not, I would change some things up to avoid confusing people and any legal implications that might have.
  - tobltobs 10y ago
    And don't forget those buttons with round corners. /s
  - freehunter 10y ago
    Sooo... basically they used Bootstrap like every other site? The thing that's throwing you is the hand-drawn picture of a computer, like Dropbox has. Other than that, it looks like every other site that uses Bootstrap.
  - photoGrant 10y ago
    I'm sad you were down voted because I felt this was a Dropbox project, too. Especially with the graphic element. It DOES feel a little too familiar. If multiple people's opinions are to be rejected, well...
    - satysin 10y ago
      Yeah my first thought was this is a Dropbox project.
      - maliman 10y ago
        A lot of startups now are using almost the same styling libraries.

mbenjaminsmith 10y ago

Would this be a viable replacement for a support / community forum? I'm a DO customer but never have questions so I'm not sure what their support setup looks like.

maliman 10y ago
Yes it meant to be a better replacement for classic forums that are generally noisy and hard to deal with. Haash works more like Stackoverflow when it comes to questions and stays very simple with tutorials crowdsourcing too. For using it as a customer support, generally DO encourages you to publish your question on the community instead of going with private chat and support tickets as when the question and answer go public everyone else can benefit from it and most importantly find it in milliseconds when searching on Google. another reason is that your need for creating docs out of repetitive support queries massively drops as the Q&A is your docs.

yalooze 10y ago

Small piece of feedback but I would increase the contrast of your fonts to make it a bit easier to read (it's far from the worst I've seen but if you compare it to the DO community you link to, theirs is easier to read). Also, the home view eg. https://slack.haash.io/ https://slack.haash.io/ feels quite wide and is hard to look across to see the 'Date' and 'Views' which are all the way to the right. When you click into a question eg. https://slack.haash.io/151/how-can-remove-files-that-deactivated-members-have-uploaded https://slack.haash.io/151/how-can-remove-files-that-deactiv... this width seems good and is easier to scan. Overall I like the clean and simple approach. Very little noise to distract you which is nice.

maliman 10y ago
Hi Yalooz, thanks for the insights. Ok we'll work on that
cabalamat 10y ago
> I would increase the contrast of your fonts to make it a bit easier to read Changing it from 300 weight Lato to 400 weight of the same font would also help.
- maliman 10y ago
  Got it, we'll revise it sure,
hanspeter 10y ago
Just nitpicking a little. It's not the contrast that needs adjustment. The font color is almost black which should give sufficient contrast on a white background. The font width is very thin however, and it would make it more legible to increase the font width in the body text.