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Exactly. As an unlimited customer who has used, at times, upwards of 60GB / month this was never made clear and their representatives have absolutely lied about
by 67726e 10y ago
Exactly. As an unlimited customer who has used, at times, upwards of 60GB / month this was never made clear and their representatives have absolutely lied about. When I signed up I was skeptical as any so I spent a good bit of time grilling them, and this was never mentioned anywhere. I've never heard of it in any advertisement nor seen any disclaimer. I've received no warning about their activity. I switched over about four years ago and have been wholeheartedly recommending it as a good carrier, but things like this severely diminish T-Mobile's luster in my mind.
- maxerickson 10y agoThey now have On all plans, during congestion the top 3% of data users (>26GB/mo.) may notice reduced speeds until next bill cycle. Video typically streams on smartphone/tablet at DVD quality (480p). Tethering at Max 3G speeds. in the small print. I wish they would just not say "Unlimited" if there is going to be a disclaimer, but the current situation is at least fairly clear.
- 67726e 10y agoTFA said they got busted in 2015, so that's likely as a result of this. They never had any sort of disclaimer like this when I signed up around 2012.
- maxerickson 10y agoJust to be clear, I wasn't trying to cast doubt on your other comment, I just recalled reading that disclaimer and thought it was worth mentioning that they have the specific small print now.
- CountSessine 10y agoI wish they would just not say "Unlimited" if there is going to be a disclaimer, but the current situation is at least fairly clear. Marketing and sales is the root of all evil. I'll go out on a limb here and say that 'unlimited' in the case of data/telecom services should be a controlled and regulated word, much like 'organic' and 'natural' are in food.
- bravura 10y agoI believe it already is regulated. You can't falsely advertise. The only reason that "natural" and "organic" are regulated terms is because they are nebulous. But "unlimited data" is not nebulous, it's clear cut. IANAL
- maxerickson 10y agoThere's obvious limits. 1 month multiplied by the maximum speed of the technology, the actual capacity of the network, the fact that they throttle heavy users, etc.
- afandian 10y agoThen you don't use the word.
- ambrice 10y agoWhich word do you use? "The Data Plan Limited By Maximum Speeds, Current Network Capacity, and Amount of Time in a Given Month" doesn't fit on the pamphlet. Do we really need to go full lawyer on everything? I think people understand that "Unlimited Data" doesn't mean infinite speed.
- maxerickson 10y agoGiven the disclaimer I posted, you could advertise "25 GB of high speed"... And if such a small number hurts them in the feels, they could make their network better so that they could say a bigger number.
- ambrice 10y agoBut more like 25 GB of equal QoS prioritization with other customers which may or may not be high speed, followed by reduced QoS prioritization in relation to other customers which still may be high speed but less likely.