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For instance: Time Warner Cable screwed up my cable package, charging me 220$ (a la carte) rather than 90$ (bundle). I contacted them, they admitted the mistake
by thechao 10y ago
For instance: Time Warner Cable screwed up my cable package, charging me 220$ (a la carte) rather than 90$ (bundle). I contacted them, they admitted the mistake, and fixed the next month---I still ended up out 65$. I'd really like that money (moral imperative), but there's no legal way for me to seek relief for that small amount. If TWC messes up 1/50 accounts, once a year, for 50$, then they stand to make 500k--1mm$ a year just in my area. There's literally profit to be had between the legal cracks.
- jackgavigan 10y agoThat sounds like a class action lawsuit waiting to happen.
- sethammons 10y agoI know nothing about law, but I would think a class action lawyer could do a monthly or quarterly (or how ever long it takes for critical mass to be achieved) case on that and make decent recurring income I bet. Provide a site where folks can dispute their charge, and get back 50% of the disputed amount after the case is settled. Every month, the lawyer brings the same case against the "big guy" but with a new list of plaintiffs.
- josephjrobison 10y agoSounds similar to the Sprint class action lawsuit where customers were being charged minor amounts of extra money, but in aggregate it added up to a ton. Sprint lost that case and lost millions.
- ianlevesque 10y agoWhy not self-represent in small claims court?
- tacostakohashi 10y agoIt's a nice idea, but pretty much impractical if you happen to have a job.
- asddddd 10y agoFile a complaint with the FCC or BBB and (at least with Comcast) they'll suddenly be very eager to fix the problem. Ran into a similar issue where I was told one thing and billed for another, a few days after a BBB complaint they had someone from "executive customer relations" calling/emailing me to get it resolved ASAP.
- awqrre 10y agoFCC yes... I did that when I had an issue with AT&T not wanting to unlock a phone that I just bought (pre-paid) and I got a call from AT&T the next day.
- DiabloD3 10y agoThe BBB is not a government agency, it is a private company that works for large businesses. Members of the BBB (such as Comcast) can pay the BBB to mark complaints as resolved, without resolving them.