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I bought Veertu through the Mac app store on an early 2009 MacBook Pro. The CPU instructions used for native virtualization are not enabled on the machine. Desp

I bought Veertu through the Mac app store on an early 2009 MacBook Pro. The CPU instructions used for native virtualization are not enabled on the machine. Despite not being compatible with the machine on which I was purchasing, and despite not having documentation on the app store purchase page about the limitations, it let me buy the app - which refused to function. When I requested a refund - after trying multiple times through Apple's horrific broken iTunes refund process - they denied the refund without explanation as to why they did not deem me worthy of a refund for the defective product they sold me. Possibly if I had the time to spend hours phoning and finding someone to listen I could have gotten a refund. My takeaway from the experience was a reminder that I was a terrible person for supporting the apple app store business model - a model which inches closer to being mandatory for developers every day.

NEDM64 10y ago
I've got my purchases refunded multiple times on the AppStore just by writing "the app doesn't do what the description says".
LeoPanthera 10y ago
I can't explain why you didn't get a refund, but there is a free version of Veertu you can try first, to make sure it works.
- DanielDent 10y ago
  But it's crippled. I didn't want to waste my time evaluating a product other than the one which was interesting to me.
  - coldtea 10y ago
    Well, seems like you ended up wasting even more time AND money.
awinder 10y ago
How long between buying it and requesting a refund? I've never had an issue getting refunded through that simple form wizard but it's always been within 72 hours of purchase.
- DanielDent 10y ago
  I tried within hours. And tried again multiple times with intervals on the order of weeks.
ensignavenger 10y ago
A dispute with you credit card if you paid by card ought to do the trick. If that doesn't work, Small Claims Court works well in most US states- it may be a pain, but if more consumers would use it in ridiculous cases like this, companies would improve.
- DanielDent 10y ago
  While I agree a credit card might theoretically offer recourse, in practice I think what would happen is I would end up locked out of my iTunes account and I would discover that all my past "purchases" would be better described as "donations".
  - marora 10y ago
    There seems to be an issue with Apple refund process. We are escalating it with Apple.
  - ensignavenger 10y ago
    I understand your pain! Sounds like someone might be looking into your refund, I hope it works out!
api 10y ago
I think this is more the fault of Apple than the devs of this. So far my experiences as a developer with the app store have been horrific, and I've heard many horror stories far worse than mine. I've also had several occasions to deal with the IRS on complex issues. In my experience the IRS is far more responsive, has much better customer service, and is generally better organized than the Apple app store. To Veertu's authors: sell it on your web site and I'll give you $39 without Apple's cut just to help keep the app store marginalized. I've also decided I will not be buying another iOS device, ever, and if Apple tries to ram the app store any harder on OS X I will be leaving Mac.

NEDM64 10y ago

I've got my purchases refunded multiple times on the AppStore just by writing "the app doesn't do what the description says".

LeoPanthera 10y ago

I can't explain why you didn't get a refund, but there is a free version of Veertu you can try first, to make sure it works.

DanielDent 10y ago
But it's crippled. I didn't want to waste my time evaluating a product other than the one which was interesting to me.
- coldtea 10y ago
  Well, seems like you ended up wasting even more time AND money.

awinder 10y ago

How long between buying it and requesting a refund? I've never had an issue getting refunded through that simple form wizard but it's always been within 72 hours of purchase.

DanielDent 10y ago
I tried within hours. And tried again multiple times with intervals on the order of weeks.

ensignavenger 10y ago

A dispute with you credit card if you paid by card ought to do the trick. If that doesn't work, Small Claims Court works well in most US states- it may be a pain, but if more consumers would use it in ridiculous cases like this, companies would improve.

DanielDent 10y ago
While I agree a credit card might theoretically offer recourse, in practice I think what would happen is I would end up locked out of my iTunes account and I would discover that all my past "purchases" would be better described as "donations".
- marora 10y ago
  There seems to be an issue with Apple refund process. We are escalating it with Apple.
- ensignavenger 10y ago
  I understand your pain! Sounds like someone might be looking into your refund, I hope it works out!

api 10y ago

I think this is more the fault of Apple than the devs of this. So far my experiences as a developer with the app store have been horrific, and I've heard many horror stories far worse than mine. I've also had several occasions to deal with the IRS on complex issues. In my experience the IRS is far more responsive, has much better customer service, and is generally better organized than the Apple app store. To Veertu's authors: sell it on your web site and I'll give you $39 without Apple's cut just to help keep the app store marginalized. I've also decided I will not be buying another iOS device, ever, and if Apple tries to ram the app store any harder on OS X I will be leaving Mac.