4 ms·

It's not that they can't - it's probably more that they don't want to and think they shouldn't. Show me one Google Service that actually offers decent support (

by ctpide 10y ago

It's not that they can't - it's probably more that they don't want to and think they shouldn't. Show me one Google Service that actually offers decent support (apart form their more recent adventures as Google Fibre ISP).

markdown 10y ago
I've had great support from Google with Google Apps issues.
- buro9 10y ago
  Although just try and use your Google Apps account with: * Google Fi * Google Family Library Sharing * Android Apps Family Sharing * Google Play Music Family Sharing * YouTube Red * Google Spaces Apps accounts, the only thing that has a decent support option, are purposefully limited in functionality and cannot do a lot of things. The whole "One account. All of Google." is a lie, and attempting to ask Apps support about it results in a "this product isn't part of Apps and we offer no support", even though one has an Apps account and the issue is with the ability of a paid account. There's a great thread on this, hundreds of comments, all angry when it started, all still angry, no help from Google or word from anyone at Google, and the only audience affected are paying customers of Google Apps: https://goo.gl/Y8hG8P https://goo.gl/Y8hG8P
  - malka 10y ago
    This is why i'll never pay for anything Google. I accept no support if I dont pay. I pay for peace of mind. If you dont give support, I do not have peace of mind, so I will not pay.
  - bingobob 10y ago
    you realized the reason for these things not supported in Google for Work is due to them being new or not work focused Google for Work has to be stable over features all the items you have listed are pretty new all the family stuff is extremely new and still isn't complete it started with hack into google Music but we are now finally seeing it move into google main accounts as of today you can see it here https://myaccount.google.com/preferences?utm_source=Google&utm_medium=onebox&utm_campaign=myaccount#family https://myaccount.google.com/preferences?utm_source=Google&u... but you still can't add users from here Google Fi isn't a for business product is more of an experiment on how to build a better MVNO and also to improve Android i expect in a few years they will sunset it Google spaces is like two months old.
    - buro9 10y ago
      You read the linked discussion in my post and realized that what is now called "Google for Work" had different names and at one point was also called "Google Apps for Family" and a lot of families purchased the service to give their family a custom domain. It turns out that even before these recent family plans, Google had a used and loved family product. The paying users for that product, now cannot use any of the family offerings. And all of this still stems from Google's arguing that a Google account has access to everything Google provides: "One account. All of Google.". It says that now, today... even though it's clear this isn't true.
bestnameever 10y ago
Not a service but the Google Play Store is often regarded as providing above par support.
jpatokal 10y ago
Easy: All of the Google for Work products, namely Google Maps, Cloud Platform, Search, Android or Chrome. https://www.google.com/work/ https://www.google.com/work/ Yes, they're all paid services and some require you to explicitly purchase support on top, but in exchange, you get access to engineers who can go down to the source code and actually fix issues. (Disclaimer: I'm one of these engineers.)
- pbhjpbhj 10y ago
  Have you ever used the customer support?
  - x0x0 10y ago
    Google has excellent support for adsense if you're a large account. At least in my experience at a former employer.
    - johan_larson 10y ago
      That sounds right. The principal business model for AdSense is that it is cheap and profitable because it is self-serve and automated. That's why there is no in-person support. I think things changed about five or so years ago when they began offering support for their largest accounts. Maybe there is a business model in this mess. Set up an ads business that feeds traffic to AdSense, but with a markup. Use that markup to provide actual support. The support would be mostly from internal staff, but the hardest questions would go to Google. And they'd be willing to do this, because of the collective size of the aggregated deal-flow.

by ctpide 10y ago

markdown 10y ago

I've had great support from Google with Google Apps issues.

buro9 10y ago
Although just try and use your Google Apps account with: * Google Fi * Google Family Library Sharing * Android Apps Family Sharing * Google Play Music Family Sharing * YouTube Red * Google Spaces Apps accounts, the only thing that has a decent support option, are purposefully limited in functionality and cannot do a lot of things. The whole "One account. All of Google." is a lie, and attempting to ask Apps support about it results in a "this product isn't part of Apps and we offer no support", even though one has an Apps account and the issue is with the ability of a paid account. There's a great thread on this, hundreds of comments, all angry when it started, all still angry, no help from Google or word from anyone at Google, and the only audience affected are paying customers of Google Apps: https://goo.gl/Y8hG8P https://goo.gl/Y8hG8P
- malka 10y ago
  This is why i'll never pay for anything Google. I accept no support if I dont pay. I pay for peace of mind. If you dont give support, I do not have peace of mind, so I will not pay.
- bingobob 10y ago
  you realized the reason for these things not supported in Google for Work is due to them being new or not work focused Google for Work has to be stable over features all the items you have listed are pretty new all the family stuff is extremely new and still isn't complete it started with hack into google Music but we are now finally seeing it move into google main accounts as of today you can see it here https://myaccount.google.com/preferences?utm_source=Google&utm_medium=onebox&utm_campaign=myaccount#family https://myaccount.google.com/preferences?utm_source=Google&u... but you still can't add users from here Google Fi isn't a for business product is more of an experiment on how to build a better MVNO and also to improve Android i expect in a few years they will sunset it Google spaces is like two months old.
  - buro9 10y ago
    You read the linked discussion in my post and realized that what is now called "Google for Work" had different names and at one point was also called "Google Apps for Family" and a lot of families purchased the service to give their family a custom domain. It turns out that even before these recent family plans, Google had a used and loved family product. The paying users for that product, now cannot use any of the family offerings. And all of this still stems from Google's arguing that a Google account has access to everything Google provides: "One account. All of Google.". It says that now, today... even though it's clear this isn't true.

bestnameever 10y ago

Not a service but the Google Play Store is often regarded as providing above par support.

jpatokal 10y ago

Easy: All of the Google for Work products, namely Google Maps, Cloud Platform, Search, Android or Chrome. https://www.google.com/work/ https://www.google.com/work/ Yes, they're all paid services and some require you to explicitly purchase support on top, but in exchange, you get access to engineers who can go down to the source code and actually fix issues. (Disclaimer: I'm one of these engineers.)

pbhjpbhj 10y ago
Have you ever used the customer support?
- x0x0 10y ago
  Google has excellent support for adsense if you're a large account. At least in my experience at a former employer.
  - johan_larson 10y ago
    That sounds right. The principal business model for AdSense is that it is cheap and profitable because it is self-serve and automated. That's why there is no in-person support. I think things changed about five or so years ago when they began offering support for their largest accounts. Maybe there is a business model in this mess. Set up an ads business that feeds traffic to AdSense, but with a markup. Use that markup to provide actual support. The support would be mostly from internal staff, but the hardest questions would go to Google. And they'd be willing to do this, because of the collective size of the aggregated deal-flow.