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Super cool concept to make this more accessible. Has anyone deployed this platform is a customer service enviroment? And if so how'd it go?
by Gustomaximus 10y ago
Super cool concept to make this more accessible. Has anyone deployed this platform is a customer service enviroment? And if so how'd it go?
- davidnels 10y agoThe platform is only hours old in terms of public availability, but here's a pretty cool customer service demo bot that scans a knowledgebase first, but can create a helpdesk ticket if human assistance is required: https://www.youtube.com/watch?v=e9IMsJW4ca0 https://www.youtube.com/watch?v=e9IMsJW4ca0
- IshKebab 10y agoMaybe I'm missing something, but can't a normal website do all that? Or is the idea that you can feed message-only channels like email and Facebook messanger to it? But then you could just say "We don't really provide email support; see our website here: ..." Kind of feels like using telephone menus when you don't have to. (Nothing against your platform though - it looks very well done!)