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Wendy’s to Employ Self-Service Kiosks at 6,000 Locations

14 points by jayess 10y ago

reustle 10y ago
It's interesting to hear about the mobile ordering apps as well, being introduced at almost the same time. It seems like an automatic, since everyone has phones now. I can see a future not far away where I have a list of "favorite orders" at some restaurants, that I order with one click when I'm 5 minutes away.
- joezydeco 10y ago
  One chain that I know of is developing a mobile app that will automatically trigger your order in the kitchen once you cross inside the geofenced perimeter of the store. No need to fumble with the app while driving.
- wccrawford 10y ago
  I've thought for a while that restaurants should have kiosks where you swipe your ID/card/whatever and it has a list of your preferences for the waiter/waitress, such as the fact that I always order water (no lemon!) to drink, so they can improve their service by just bringing that without asking. Add in allergies, favorite orders, and more and you've got a lot of info about your customers to help you make them happier. Plus you get some lock-in because they don't want to have to enter all that info into a new restaurant's system. I think this is the fast-food version, and that more restaurants will follow.
  - reustle 10y ago
    Yeah, I just hope I don't need an app for each restaurant :)
kaonashi 10y ago
Could do without the toxic political views, but there's nothing wrong w/ automation. From his quote, it sounds like he just wants to keep the actual workers hidden, not get rid of them entirely.
- dvtv75 10y ago
  Yes, I keep hearing the "What good is a pay increase if you don't have a job?" argument. To that, I respond: "What good is a job if I can't afford to live from it?" I wonder how many businesses would give wage increases if they weren't forced to. I know mine wouldn't, they don't stick to minimum wage now.
LinuxBender 10y ago
[ Obscure Reference, Apologies ] I can't help but be reminded of the Carls Jr. self service kiosks in the movie Idiocracy.
- brianwawok 10y ago
  Not sure Idiocracy is that obscure. Just wait for Starbucks to catch up to the movie...
erik998 10y ago
So revolutionary... https://en.wikipedia.org/wiki/Automat https://en.wikipedia.org/wiki/Automat

14 points by jayess 10y ago

It's interesting to hear about the mobile ordering apps as well, being introduced at almost the same time. It seems like an automatic, since everyone has phones now. I can see a future not far away where I have a list of "favorite orders" at some restaurants, that I order with one click when I'm 5 minutes away.

joezydeco 10y ago
One chain that I know of is developing a mobile app that will automatically trigger your order in the kitchen once you cross inside the geofenced perimeter of the store. No need to fumble with the app while driving.
wccrawford 10y ago
I've thought for a while that restaurants should have kiosks where you swipe your ID/card/whatever and it has a list of your preferences for the waiter/waitress, such as the fact that I always order water (no lemon!) to drink, so they can improve their service by just bringing that without asking. Add in allergies, favorite orders, and more and you've got a lot of info about your customers to help you make them happier. Plus you get some lock-in because they don't want to have to enter all that info into a new restaurant's system. I think this is the fast-food version, and that more restaurants will follow.
- reustle 10y ago
  Yeah, I just hope I don't need an app for each restaurant :)

kaonashi 10y ago

Could do without the toxic political views, but there's nothing wrong w/ automation. From his quote, it sounds like he just wants to keep the actual workers hidden, not get rid of them entirely.

dvtv75 10y ago
Yes, I keep hearing the "What good is a pay increase if you don't have a job?" argument. To that, I respond: "What good is a job if I can't afford to live from it?" I wonder how many businesses would give wage increases if they weren't forced to. I know mine wouldn't, they don't stick to minimum wage now.

LinuxBender 10y ago

[ Obscure Reference, Apologies ] I can't help but be reminded of the Carls Jr. self service kiosks in the movie Idiocracy.

brianwawok 10y ago
Not sure Idiocracy is that obscure. Just wait for Starbucks to catch up to the movie...

erik998 10y ago

So revolutionary... https://en.wikipedia.org/wiki/Automat https://en.wikipedia.org/wiki/Automat