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There is something more serious than migration and price increase. By migrating to mailchimp you are agreeing to mailchimp's terms and service. If I understand

There is something more serious than migration and price increase. By migrating to mailchimp you are agreeing to mailchimp's terms and service. If I understand it correctly, now they can read all your customers' email address and content (presumably for machine learning & send optimization). This is in direct conflict with the agreement we signed with our customers on data sharing. Unless I am mistaken, this seems to be deliberately omitted in mandrill communication to mislead and collect data to create "network effect" from our customer data.

spronkey 11y ago
Can confirm. Privacy policy Item 5.1 - Previous: http://web.archive.org/web/20160209234946/http://mandrill.com/privacy/ http://web.archive.org/web/20160209234946/http://mandrill.co... vs new: http://mailchimp.com/legal/privacy/ http://mailchimp.com/legal/privacy/ Item 5.1 Changes from: That information may include your IP address, name, physical address, email address, phone number, credit card information, and other details like gender, occupation, and other demographic information. to That information may include your and your Subscribers’ IP address, name, physical address, email address, phone number, credit card information, operating system, as well as details like gender, occupation, location, birth date, purchase history, and other demographic information.
- manidoraisamy 11y ago
  "your Subscribers' email address, credit card information, purchase history" - These are super sensitive! It takes more than 3 months of legal process and convincing to get our customers to share these under strict data privacy clause. And here comes mailchimp and want to sniff it under the hood in the name of migration. They will literally land us in jail, if we don't migrate.
  - spronkey 11y ago
    Yeah, this is a very big change in policy, and I suspect it might catch out Mandrill customers who don't read the fine print. The privacy policies for a couple of web applications I work with, for example, are incompatible with this new policy.
    - ma1069 11y ago
      Guys, are you sure about this? Mailchimp subscribers and Mandrill users are not the same thing... Otherwise the Mailchimp cost would skyrocket, as they charge users in terms of subscribers amount
rwhitman 11y ago
This is appalling. Transactional data and marketing data are very different. The fact that they're willfully playing with merging customers' sensitive transaction info like financial statements, personal messages and treating it for demographic harvesting like a marketing mailing list is incredibly disturbing. Especially since that's not what we signed up for. That's not what we signed our clients and customers up for. The ignorance and shameless nonchalance about data security that surrounds us in everyday life, in all corners or the internet and enterprise, is absolutely frightening. If you leverage a cloud vendor for anything, you're eventually putting your customers' data at risk. There's no safety net. The tech industry can no longer self-police in this regard. I don't want regulation complicating my work any more than the next guy but I'm starting to feel there needs to be someone with authority enforcing some rules here. It's getting out of hand.

spronkey 11y ago

Can confirm. Privacy policy Item 5.1 - Previous: http://web.archive.org/web/20160209234946/http://mandrill.com/privacy/ http://web.archive.org/web/20160209234946/http://mandrill.co... vs new: http://mailchimp.com/legal/privacy/ http://mailchimp.com/legal/privacy/ Item 5.1 Changes from: That information may include your IP address, name, physical address, email address, phone number, credit card information, and other details like gender, occupation, and other demographic information. to That information may include your and your Subscribers’ IP address, name, physical address, email address, phone number, credit card information, operating system, as well as details like gender, occupation, location, birth date, purchase history, and other demographic information.

manidoraisamy 11y ago
"your Subscribers' email address, credit card information, purchase history" - These are super sensitive! It takes more than 3 months of legal process and convincing to get our customers to share these under strict data privacy clause. And here comes mailchimp and want to sniff it under the hood in the name of migration. They will literally land us in jail, if we don't migrate.
- spronkey 11y ago
  Yeah, this is a very big change in policy, and I suspect it might catch out Mandrill customers who don't read the fine print. The privacy policies for a couple of web applications I work with, for example, are incompatible with this new policy.
  - ma1069 11y ago
    Guys, are you sure about this? Mailchimp subscribers and Mandrill users are not the same thing... Otherwise the Mailchimp cost would skyrocket, as they charge users in terms of subscribers amount

rwhitman 11y ago

This is appalling. Transactional data and marketing data are very different. The fact that they're willfully playing with merging customers' sensitive transaction info like financial statements, personal messages and treating it for demographic harvesting like a marketing mailing list is incredibly disturbing. Especially since that's not what we signed up for. That's not what we signed our clients and customers up for. The ignorance and shameless nonchalance about data security that surrounds us in everyday life, in all corners or the internet and enterprise, is absolutely frightening. If you leverage a cloud vendor for anything, you're eventually putting your customers' data at risk. There's no safety net. The tech industry can no longer self-police in this regard. I don't want regulation complicating my work any more than the next guy but I'm starting to feel there needs to be someone with authority enforcing some rules here. It's getting out of hand.