3 ms·

Having had to work with ADP and a number of insurance agencies before on technology projects- I can't imagine what a nightmare scenario it would be to try and a

Having had to work with ADP and a number of insurance agencies before on technology projects- I can't imagine what a nightmare scenario it would be to try and automate all of these companies together. I could see how a company could try to fake it until they make it- as in, until they get enough clout (via money, customer base, important friends) that the companies they're trying to automate realize that it is in their best interest to work with them. However, while trying to make it, I would think that you would do everything humanly possible not to screw up even one piece of data for even the lowliest of customers. If you are 100% above board and have a really good process in place, when things happen you can be pretty sure it wasn't you, and you can be in a better position to actually help the client. FFS, Zenefits is screwing up the only thing about employment that matters to a lot (most?) people: the freaking paycheck and the health care. Hearing all these horror stories it becomes hard to see how Zenefits gave a crap doing their job at all- I can understand a mistake, but a mistake with a devil may care attitude means you've lost my business forever.

api 11y ago
I think this was exactly their strategy and it failed since these industries are stubborn and moribund to an extent that's hard for us to imagine. I've had a little exposure to health insurance and the medical bureaucracy and I've worked as a government contractor, and in my experience the healthcare world is far more sclerotic than the Federal bureaucracy in many areas. The Feds are also much more open to automation and newer technology, while in medicine they literally do everything with paper files and fax machines and will not budge.
- mattmcknight 11y ago
  Which is partially due to regulations that oscillate from excruciatingly vague to demanding particular outdated technologies, that make it very difficult to sanely comply with the ever expanding regulation of Health IT systems. A second factor is that the domain is quite complex, leading to serious challenges in automating systems. The reason certain transactions between providers and third-party payers (like Medicare) are hard to automate is that they are often essentially negotiations.

api 11y ago

I think this was exactly their strategy and it failed since these industries are stubborn and moribund to an extent that's hard for us to imagine. I've had a little exposure to health insurance and the medical bureaucracy and I've worked as a government contractor, and in my experience the healthcare world is far more sclerotic than the Federal bureaucracy in many areas. The Feds are also much more open to automation and newer technology, while in medicine they literally do everything with paper files and fax machines and will not budge.

mattmcknight 11y ago
Which is partially due to regulations that oscillate from excruciatingly vague to demanding particular outdated technologies, that make it very difficult to sanely comply with the ever expanding regulation of Health IT systems. A second factor is that the domain is quite complex, leading to serious challenges in automating systems. The reason certain transactions between providers and third-party payers (like Medicare) are hard to automate is that they are often essentially negotiations.